Pottery Barn

Great merchandise! Best place ever for candles.
5 7 years ago (01-06-2018)

Great selection of items with midrange prices.
4 7 years ago (19-05-2018)

Always love Pottery barn products. Unfortunately, during my last experience at the Maine Mall store, I waited at the EMPTY check out counter for 10 minutes before someone showed up to ring up my purchase. I saw and tried to flag down a couple of people. I gently mentioned I'd been waiting a while there and got NO response. She didn't say I'm sorry, nothing. She barely acknowledged me. So rude. You guys need to be nice to the people buying your stuff! Get it together!
2 9 years ago (06-09-2016)

AWFUL customer service at Pottery Barn Kids. Just so awful.
1 7 years ago (26-12-2017)

I'm always getting new ideas from Pottery Barn. The displays in the store are so inviting and the staff is always right there to make sure you are finding everything you need. My issue is with their credit card through Comenity Bank. I was asked in the store if I wanted to open a credit card account. The selling point was that I would accumulate points worth money for future Pottery Barn purchases. My only requirement was that it have auto-pay so I wouldn't have to worry about late fees. I was assured they did. This is not true. Yes you can pay on-line or by phone but Comenity Bank does not offer auto-pay which as I said, was my only condition before opening the account. Yes, I will keep the credit card but many not always use it. Especially if I know I am going to be away or overly busy and might forget to pay by the due date. This is the first bank I have run into that does not offer auto-pay.
3 9 years ago (25-04-2016)