Provident Bank

They will find any reason in the world to reject one of your transactions... saying that you need to contact them to raise your daily limit. CONFIRMING IS LIKE PULLING TEETH IF THEY ARE ACTUALLY WORKING WHEN YOU NEED TO MAKE A PURCHASE. Sometimes they just reject transactions for "Potential Fraudulent Activity" and shut down your card. You have to walk away from the sales counter, unable to access your own money and talk to them later. The mobile app? A joke. Fingerprint scan, passwords, etc and they STILL make you re-verify by asking your great grandmother's maiden name and the street you grew up on. It's great security right? Helps you to keep your money secure? HAH! I've had one company fraudulently take money out of my account on TWO occasions now. Provident Customer Service told me essentially "too bad, work it out with them directly". All of this security to inconvenience you, the account holder and keep YOU away from YOUR money while other businesses can take what they want. Ridiculous.
1 8 years ago (10-10-2016)