Public Storage

When we first came to this place, we met Jared. He is so professional and has great customer service skills. He gladly showed us the unit we were interested in and answered any question we had with a super nice and friendly attitude. We ended up renting immediately as he offered us a very good rate

Keigan was extremely helpful and did a great job getting us checked in, and making sure we were fully informed. He was also very nice! Happy we chose this storage place!

I cannot recommend this company. Go somewhere else. [this review has been edited twice; the original review has been left intact, see the bottom of the review for the changes] Public Storage is a national chain based in California, offering storage units of various prices at below average quality and above average prices. The individual units are not climate controlled, but sit behind gates with personalized codes, and the staff is usually friendly and knowledgeable. However, their website is sub-par with a below-average interface, the online and call-in customer service is deplorable. Repeated attempts to rectify complaints have consistently fallen on deaf ears. The good: the storage units are exactly as advertised. The bad: over priced. Poor interface and online customer service. I've been renting a space from these guys for the better part of a year, and have had consistent problems since November. I have asked to have a supervisor contact me on over 30 occasions to correct an issue with the payment portal, and have yet to have a supervisor contact me. Unless you just don't care it is a storage company, after all, go somewhere else. Go pretty much anywhere else. [Edit #1] After nearly 6 months and nearly 4 dozen attempts at contacting a supervisor, today May 3, 2022, I finally received a call. He apologized for the inconvenience, corrected my issue, and informed me that he had not received my complaint until now. The management seems helpful, if you happen to actually get in touch with the right person. [Edit #2] No, I've not always paid on time, but I've always paid, late fee included, before the cutoff date. However, my lock was removed and replaced before the cutoff date on several occasions. Further, the rent has not only increased by approximately 325% in one year, but we have been prevented from moving our belongings out on several occasions the gates have been broken and/or locks changed on several occasions. During the most recent attempt to get our belongings mind you, there was a zero balance on our account, and the date of attempted move out was prior to the first of the month, we discovered that they had cut our lock off yet again, and replaced it with their own. We were told we could cut their lock off ourselves as long as we didn't damage their property we declined for fear of being accused of damaging their property, and were accused by the employee that was present of threatening him 5 witnesses stated otherwise, and we had to call the police for our own safety. The employee then denied that the lock which had a Public Storage sticker on it and matched 7 other locks in the row was the property of Public Storage. Go somewhere else. There are multiple, other, storage companies nearby, and they are all cheaper and with better customer service.

Carlesha was wonderful with helping me transfer units. She was on the lot staging a unit and I asked to get it she was happy to help me ! Thank you so much !

Carlesha was great.. she saved me a lot of money… Omg I love her She rocks… Carlesha needs a raise.. she’s a star

Kathy has been wonderful/ very cordial and answered all my questions. Keegan was awesome as well- very helpful

I loved renting a storage unit at this location, Jennifer always helped me through any questions or concerns I may have had. This location is always clean. Jennifer was fantastic she went out of her way to make sure I was contacted and communicated with about my move out process; super helpful and reliable!

Carlesha provide great customer service and has a great personality I recommend you come to this site and get your storage unit.

Keigan he is very helpful and knowledgeable about his job and he is caring and compassion

This unit was very convenient! I was only planning to be there for a month until I got my own place, ended up keeping it for 8 months and now I’m moving in with a new boyfriend. Kathy at the front desk made everything very easy and helped me with all the information needed! I definitely recommend this place!