Reviews
Made an appointment but when I arrived the kiosk did not think I had one. Same thing happened to three other people who walked in at the same time. After waiting for ~30 minutes I was told they could not serve me and I'd need to try again to make an appointment. Staff were friendly but clearly something is wrong with the reservation system. If you don't get a confirmation email or text after reserving by phone make sure you call back.
I had a very pleasant experience at this location. Although there were some issues with beyond the locations control, it was positive overall. Kat, the phlebotomist working that day was very patient, understanding and sweet to me. If you need to have lab work done at a Quest, I recommend going to this location.
My first time in to get all my tests done went well. The lady was very professional. When I had to go back to drop off a test it did not go well. For starters, you should not be able to schedule when they are closed. I got there just when they reopened at 1. Signed in, technician was on the other side of locked door. She sat there for about 5 minutes and never acknowledged me. Then she disappeared for 15 minutes and I left frustrated and now have to go back.
Extremely pleasant experience. I just had some bloodwork done and the employee here was nice, quick, and efficient. Took no less than 5 minutes. It does seem like the AC is still broken here as there was a floor fan blowing in the waiting room and a small clip on fan for the employee to use. I hope they’ll get it fixed for the summer. Beyond that it truly was a great experience.
Odd detail, there’s a point of sale at the phlebotomist desk. They have gloves and personal protective gear, they take your insurance card, and credit card, charge you, then stick you immediately. No change of gloves, nothing, you get your blood drawn directly next to a credit card machine. The lady that took my blood was polite and did a good job. The whole setup tho seems stupid, there’s a window in the lobby to check in but you check in on a kiosk. You could pay at this window on the way out too which is how it’s usually done but apparently they’d rather have the tech do 100% of the work. Weird.
I had my blood drawn by Letitia today at this location and she was incredibly nice and caring with me. Will definitely go back to this location....
Extremely rude lady on the front desk. Wouldn't answer questions, and was very impatient. Maybe she was having a bad day, but I took time out from my work to make the appointment. Ended up not going in for my test, and wasted 40 minutes waiting. Would never come back here again
The lady at the front desk was extremely rude from the get go. I had an appointment yet she was extremely disrespectful about my time and didn’t give directions on what to do next despite me asking her. She just ignored my presence and dismissed me.
While the technician was professional she was busy talking to another professional and had the sample bottle in front of her on the desk. While I was reaching across the desk and not getting in the way of the other technician as they spoke about her niece who was working part time at the office, I hit my head on the upper cabinet. They both expressed concern but I was not feeling well and just wanted to leave. She could have handed the bottle to me but the technicians were to busy talking. Today I have sore spot on my forehead. It appears to be minor but could have been worse.
I had to get some last minutes bloodwork done and was dreading the typical long wait followed by the miserable attitudes of so many people in customer service. I was so pleasantly surprised and appreciative how awesome and efficient and personable the lab tech Chanel was!!!
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