Rabbit Bicycle & Repair

Matt, the new manager, is great! He dropped everything to get me a replacement spoke to help get us back on the road. This took 15 or 20 minutes for a couple dollars worth of parts. Great service and great conversation. I would highly recommend Rabbit Bicyles!
5 7 years ago (29-05-2018)

They came to the rescue by hooking me up with a new wheel after mine bit the dust on a group tour. Matt met me after hours (WAY after hours) and had exactly what I needed. I couldn't believe that a bike shop would go through such efforts to help out a complete stranger. Great people, great service, and I'll definitely be back. Thanks Matt!
5 7 years ago (23-05-2018)

The bike rentals are very affordable and the bikes were in great condition. The person we rented our bikes from was very knowledgeable and friendly. We would definitely recommend them to anyone looking to cycle in the Black Hills!
5 8 years ago (07-06-2017)

SHUTTLE SERVICE is awesome. Prompt and professional. Same day service. Great choice. We rode 34 miles from Dumont to Hill City. Absolutely spectacular. 5 stars for the trail AND for the shuttle.
5 8 years ago (24-06-2017)

I called the night before to reserve bikes and to have them dropped at our hotel the next morning. The time for drop off came and went. So I called. The daughter of the owner told me that the guy who took my call was out on a bike drop and that he didn't say anything about it. So I said, no problem, we will come to you. We get there, first there's no apology or sorry for your inconvenience. Then we get two bikes and there is an issue setting up the bikes for us. She says to us that the mechanic to fix the issue won't be here for 30 minutes. At that point we were tired of the lack of service and really the lack of empathy and the true lack of customer service. We went to Mickelson Adventure Bike rentals instead and they could not have been nicer. My advise, skip Rabbit and go to Mickelson Bike rentals.
1 8 years ago (15-07-2017)