Sally Beauty

I am COMPLETELY unsurprised to see that this Sally’s location has bad reviews- especially for their customer service! If I could give 0 stars, I would. But alas I have to award them 1 star they really don’t deserve. Last night I found out my best friend had her waxing appointment cancelled last minute due to a family emergency. She completely understood, but her wedding rehearsal was the next night and she would no longer have the time to find a new salon/appointment time before her rehearsal dinner. I offered to do it for her since I do my own legs during the summer. She agreed, so off to Sally’s I went. The employee very RUDILY informed me upon walking in that they closed in 15 minutes. I understood, apologized and said it was an emergency. The employee rolled her eyes and went back to chatting with her coworker. NEITHER of them asked if they could help me find what I was looking for. (You’d think they would since they so clearly want to close up shop) So I walked up and down the aisles looking for wax until I finally found it. I couldn’t remember the brand I used for my eyebrows so I was looking it up on my phone, so I could buy the same brand of wax for my friend. The employee steps into the aisle and says “my register is closing in 1 minute whether you’re ready to check out or not.” UM EXCUSE ME?! First off- why not offer to assist me since I’ve been standing in this aisle for 10 minutes. Second off- WOW. What a quick way to lose a customer. If it wasn’t an emergency, I would have immediately walked out without buying anything. Thirdly- who in the HELL taught you customer service? You need to work on it, but honestly you should just be fired because you suck at your job. I asked for the employees name after she rang me up, and she asked why. I said because I’m going to leave a review. She gave me a dirty look and said “Stephanie.” I have a feeling she lied, but if not- STEPHANIE, you suck at your job. I will never come to this Sally’s again. I plan to call corporate, because you’re losing a customer here and hopefully they’ll look into the matter since I will continue to trash this store to my friend’s and family to warn them to never come in.
1 7 years ago (27-12-2017)

I don’t remember her name, but she’s got the cutest purple hair and she gave me the best service I’ve had a Sally’s! Very knowledgeable, thank you for guiding me!
5 7 years ago (06-04-2018)

Lucy was so knowledgeable and sweet! Like every Sally's I've been to, it felt a little unorganized and like all of the isles were way too close together, but it had everything I needed.
5 7 years ago (27-04-2018)

I dont normally take time to write bad reviews and I love Sally's but this is the worst Sally's I've ever been too and it is only because of one employee, the manager. I can't remember his name but, I do know that not once in the three years since I've made this my go-to Sally's have I been treated decently by him. He also makes my husband feel uncomfortable when his stops in there for me. He is always rude and a bit pushy and he has the habit of spouting bull s**t when you inconvenience him with things like wanting him to do what he is paid to do. The only reason I will continue to shop at this location is because after the last visit to sallys my husband had another employee told him "better days to come in" when he is less likey to be in. I generally have no issues with other employees at this Sally's or any other locations to be honest, all other employees at this location are helpful and fairly friendly for the most part, the only person that is consistently rude and completely unhelpful is the manager.
1 8 years ago (17-10-2017)

I have seen on here that some people have said there is "terrible staffing." I am not one to complain, but I am right now. First of all, one if the girls that have been helping me was very rude, acted like she hated her job and as if she was irritated that I was even asking her for help. I wasted $40 on a hair product that she told me to use COMPLETELY different than what the box said, therefore I had to go back the next day and got it again. Tried it the way the box said and it worked perfectly. Because she mislead me so badly, my long thick curly black hair is now dry, ruined, damaged, is breaking off. She was rude, and informative. The other girl was great and helpful though!
1 8 years ago (15-05-2017)