SCREENED GEAR | Custom Screen Printing, Mesa AZ

Lack of communication on this shop's end put us in an unnecessary jam. We needed 80 shirts done by a deadline. Since it was sooner than their advertised turnaround, we specifically asked if they could make them in time. Screened Gear said they could meet that deadline. We sent the shirt order and design graphics, and paid 50% of the cost up front. Days later, with the deadline looming, we were emailed with a request for the graphics in pdf format. We sent them, and asked if they'd be able to make the deadline. No response. We called during business hours and left a voicemail (most phone calls were not answered), asking could they please confirm the shirts would be done by deadline. This call was not returned. We got an email the next day saying the order would be done "next week"; not only after our deadline, but still no specific date. At no point did we receive a mockup to confirm that the shirt would look according to plan. With the deadline practically on top of us, an established pattern of ignoring or belatedly answering calls and emails, and no way to know exactly when the shirts would come or how they would look, we had to cancel this order, then make a rush order to a big online vendor. We wanted to support (and positively review!) this local business, but this was just a stressful mess. If you can't do a job on time, please let the customer know more than 48 hours before their project deadline. If I'm willing to throw down half the cost of my order up front, prompt, clear communication about what's happening on your end is not an unreasonable expectation.
1 8 years ago (27-05-2018)

After using 2 other shirt printers, Jon does the best screen printing I've found in Mesa.
5 9 years ago (12-10-2017)

Not only are the shirts better quality than we had hoped for, the price was excellent and the service superior as well! We got our shirts in a hurry so we could begin selling them at our events and everyone loves them. This was one of the easiest transactions to get done that I have ever had. The owner, Jon, made everything easy with no hassle; from pricing to design to final product. We will definitely be doing all our printing business with Screened Gear in the future. Couldn't be happier with my experience.
5 14 years ago (07-02-2013)

Great quality and price but hard to get ahold of.
5 9 years ago (17-07-2017)

We had Screened Gear make a team shirt for an event. They were knowledgeable about their products and got us the perfect shirt. They also did our design which everyone loved. My only regret is that I did not order more. The shirts were in high demand. Thank you.
5 12 years ago (17-03-2015)