Sears Appliance and Hardware Store

Horrible customer service. Sears used to have a no hassle return policy. I couldn't return an item i got less than 24 hrs earlier and the cashier even remembered me. I did misplace my receipt, but really, one day and they even remembered me. I was told they can use the card I purchased on. I gave them the card and it did not come up. I was offered a gift card (for a business that is disappearing), but won't be back so what's the use. Good thing home depot & lowes are across the street. When I got home, i checked my card on line and sure enough, I did use the card I gave the manager, I also noticed the gift card offered was for less then 1/2 what I paid. I went back on Monday, saw a different person, got a full refund on my card in less than 5 minutes. I still don't know if the manager on the weekend did not know what they were doing or was just plain trying to rip me off, but even after the full refund, still won't be back now that I can get my Craftsman tools at other retailers.
1 7 years ago (14-02-2018)

Finding someone on automotive can be challenging. Yes, I did go to the automotive lobby and office was empty. I had to go to checkout in the main area. I just wanted to purchase a riding mower battery. Once inside a sales rep kept telling me he thinks I have to buy the battery in automotive area. I advised I tried and no one was around. I informed the sales rep that myself and several other customers were wanting assistance in automotive and no one could be found...even in the lobby. The sales rep in the main floor area seem annoyed that I wanted to buy a battery and kept referring about how I might need to have the automotive dept check me out. Are you kidding, its just a riding mower battery. The sales rep kept stalling and referring to the automotive dept. Finally after 10 mins of talking with the main floor rep at the "checkout" counter, he checked me out. I almost said forget it and I'll go to home depot to buy a battery. Something that should have been a 5 min process took 20 mins.
3 7 years ago (11-03-2018)

Just left there (5:30pm) didn’t see another customer until I was leaving. Two mature salesmen standing there shooting the breeze. One young guy sitting down at Customer service on his phone; no one ever asked if I needed help. I needed light bulbs for my Liftmaster garage opener, the Rough Service; didn’t see it so I left those caring employees.
2 7 years ago (10-05-2018)

Sears Hardware future looks a little bleak. They need to step it up and put more items on the floor, like tv's. It's a shame because we're loosing the great personal one on one service from smaller stores in America. We already lost most of the Ma & Pa stores to the big box stores.
3 7 years ago (12-02-2018)

I love this place and I still buy Craftsman tools and that's why I was in a returning tools exchanging ones that were broke and they had what I needed the place is freaking awesome I hope Sears never goes out of business
5 7 years ago (22-02-2018)