Serenity Spa & Natural Health Clinic

I had a scheduled appointment here. They had to cancel because the naturopath left the company the day before. I rescheduled and got someone new straight out of college. Spent 10 mins with her, she gave me something to do that I had already done. They said they would bill my provider. Turns out this company is not covered and way over charged. So just paid $200 for a 10 minute session to have me told something I already know. Stay away.
1 8 years ago (01-09-2017)

My daughter and I had our first spa day at Serenity Spa and we both loved the experience. We both got a foot bath while waiting, which was not expected. The place is beautiful and the staff very professional.
5 8 years ago (17-08-2017)

This place is amazing, such great customer service, beautiful and peaceful place. I love it.
5 8 years ago (13-10-2017)

I love this place! The people and services are great!
5 8 years ago (08-10-2017)

UPDATE: Serenity Spa did contact me after I posted the review, and offered me a complimentary steam room service or discount on a different service to make up for it. I gladly accepted and will be going to visit the steam room soon. I went in on Feb 13 for a couples massage as a gift to my boyfriend for Valentine's Day. The massage was okay, and the oil (probably unscented) had a slightly unpleasant smell and left me feeling dirty. Though this was somewhat disappointing, the reason I am writing this unfavorable review is because they did not provide the service as advertised and did not have the decency to respond to my message when I told them what happened. (Originally, this was a 1-star review, due to poor customer service. But as promised, I updated the review because the spa did reach out to me to rectify the issue.) The couples massage on the website advertises that it comes with a "eucalyptus steam and monsoon shower" which we did not receive. When we arrived we were ushered into the massage room, and then ushered to the cashier after the massage. I was unsure of myself at the time, so I didn't bring up the missing shower service. After the appointment I checked their website to make sure it really was supposed to be a part of the couples massage, and it was, so I sent the spa a message letting them know we did not receive the service as advertised and asked if there was anything they could do to make up for it. I picked their $180 couples massage because it came with the monsoon shower, and I felt like that made it worth it. Otherwise I would have chosen a spa with lower prices. It has been 4 days since I contacted Serenity and I have not received an email or phone response, and I clearly left my contact information and asked for a response. I am pretty angry that I spent over $200 at this place (including tips), did not get what I paid for, and was not even apologized to. If I am contacted by the spa, I will update this review to reflect that.
3 10 years ago (18-02-2016)