Sleep Number

Tony, the store manager, has the worst customer service. I have called, emailed and texted him multiple times. He would make up some excuse and say "I'll call you back tomorrow". That never happened. I love their beds but you would think the customer service would be a little better after buying 2 beds worth over $7k.

Rebecca did a great job walking us through everything and explaining the difference in Sleep Number beds. The demonstration was super beneficial and Rebecca did a great job walking us through the features and differences in the various models. She also gave different options that we could do price wise...and we ended up actually going with the most expensive because we saw the value. Great experience at the site and with Rebecca. My wife and i are super excited to sleep in our new bed soon!

DO NOT BUY! I bought a sleep number bed for close to $10k in December of 2020, roughly 6 months later it started to act up so i called and was told that i need to deal with the base company apparently the mattress and bed are under different warranties and through different companies, a fact that was never disclosed to me during the purchase process and would have definitely caused me to look at other options for our purchase. The base company Leggett and Platt came out about 2 months after my initial warranty call and replaced 2 actuators and a control box. All was well until June of 2022 when i again started having the same issues that i had previously. After multiple calls and being bounced around between sleep number and Leggett they sent me some parts which i installed and my bed still did not work! Fast forward over 3 months later and a sleep number tech comes out and tells me that they will replace the right side of my base. He leaves and a sleep number rep calls and tells me that i have to call Leggett and get them to replace the base, like that's going to happen after they didnt even want their own technicians to come out. I am beyond past my limit with these companies and they dont seem to care one bit. If i pay $10,000 for a bed i expect it to last more than a year and a half. I don't think that's outrageous to expect. But now im left with a $10k paper weight. Do yourself a favor and buy something else.

Finally getting my new bed and could not be more excited to be buying another Sleep Number bed!!! Had spent some time on website looking at options to try to figure out direction. Rebecca in store was a great help and took wonderful care of me! Cannot wait for delivery!!

Thinking of buying a sleep number? I would reconsider. We moved 6 weeks ago to Fort Mill and have now tried 3x unsuccessfully to have Sleep Number come out and reassemble our bed the beds are complicated enough that you won't want to pay your movers $150/hr to try and figure it out. The first time they didn't bring any tools, the second time the truck broke down, and today they no called/no showed. Each of these mishaps leads to hours on the phone with customer service only to be given their next available slot 2 weeks out. The level or service they provide doesn't justify ever owning one of these beds again.

Sleep number has a terrible product. The bed is cheap and it is marketed as if it is some top quality product. The parts break often, the app is constantly crashing and customer service will never FIX your problem. Customer service has terribly long wait times. The CEO Shelly Ibach should be ashamed to represent a company like this. Please for the love of god do not spend your money with this company. Purple or Tempur pedic would be a much better option because they offer better products at a much more affordable cost. I HATE sleep number.

For me, mattress shopping is right up there on the torture list with having a root canal, so for me to give a 5-star review is something!! What a great experience my husband and I had at the Sleep Number store in Charlotte. Our salesperson, Cammie, was professional, knowledgeable and personable. She took us right over to the bed they have set up for testing, which has a TV screen where you can watch how the different settings of the mattress is affecting your body. It is just incredible. Cammie spent a lot of time with us and was able to explain everything to us. It was a great experience, and we are very happy that we are getting a Sleep Number bed delivered to us very soon. We can't wait to have a good night's sleep. I highly recommend this particular Sleep Number Store - and Cammie!!

Sherri Vrachnas was very knowledgeable and extremely helpful. She guided me through the entire process to ensure I had purchased the right mattress for my sleeping habits and patterns

Ashley was extremely knowledgeable. Was not pushy and was totally looking to meet our needs. We spent much time with her to make our decision. We have also contacted her after our delivery to ask questions and solve some potential issues. Her knowledge was excellent here too.

My wife and I had a great experience with our salesman Eric. He was helpful and knowledgeable and answered all our questions and concerns. Most importantly, he helped us find the right bed for us.