Stark

Best place for rugs and carpet their installations are the best in town

My wife and I recently purchased 1,500 square feet of wool carpet from Stark carpet in Charlotte. We have been trying to rid our home of synthetic materials and thought wool carpet might be an option for us. The salesman, Andrew, made extreme claims about how perfect wool carpet is, how it will not stain, is perfect for kids and you will not have to replace it "until you get tired of looking at it". He must have seen us coming a mile away. The carpet has been down for three months and we already have stains despite not wearing shoes, eating or drinking on our entire second floor. He also did not mention that wool carpet has to be vacuumed about every day. Oh, and you can not use the rotating brush on the vacuum because it can destroy the fibers. Yes, you have to set the vacuum to the hardwood setting; No, it doesn't do a good job on that setting. Finally, the customer service. I spoke with Andrew the day we bought the carpet and that was it. The installation was handled by his assistant who is completely inept. I called her multiple times to coordinate the installation and she stated that we do not schedule installation until the carpet comes in. What happens the following week? The installation guys show up to install the carpet and we had no idea they were coming. We had to rearrange other projects in order to accommodate Stark carpet. On a positive note, the installation guys were great! Julio was courteous and professional. I can not, in any way, recommend Stark carpet. I wanted to update my review based on a recent experience with our Stark carpet. Andrew the salesman was certain that Stark's wool carpet was extremely durable, stain resistant and great for kids. I am guessing Andrew does not have children when he made his "wool carpet is perfect for kids" claim because my 5 year old woke up at 1 am and vomited all over the carpet. After attending to my child, we put baking powder all over the vomit and let it sit for about 20 mins and then tried to vacuum it up. No success. We called a local carpet cleaning company Prestige Chem Dry that held the "wool safe" certification. Chem Dry did as good of a job as can be expected but as you can see, the stain is still there and is incredibly unsightly. If you have young children or lead an active lifestyle in any manner, I would strongly encourage you to think twice about wool carpet for your home. If you do decide on wool, I would not recommend Stark carpet of Charlotte.

Excellent selection and quality. The staff is professional and friendly. My account manager, Amir, is outstanding.