Smashburger

One time we visited and there was an issue but the workers went out of there way to make it right, I was really impressed and they functioned flawlessly under pressure and with so few workers on staff that day. Amazing. Food was great too.
5 7 years ago (24-05-2018)

This Smashburger location is centered right next to a Five Guys, and while I've tried both, I prefer the Smashburger for their food and prices. But that's about the only good thing I have to say about them. This location is bottom-rung, avoid at all costs, and not worth the wait, kind of service. My husband and I have been here several times, choosing to eat at this location because it's closest to us, but in the time it takes to get our food here, we could have driven 15 minutes away to the next closest location and gotten our food and been home by then. I'm not even exaggerating. This is multiple times we've come here to eat, and we've even tried during the weekday versus the weekend, and at all times of the day, during meal rushes and not. The service is just so dreadfully slow, not to mention unprofessional. As having worked in food service ourselves, my husband and I like to think we are more patient than the regular patron, and we are more observant but also understanding because we've been there and stuff happens. The last time we went was for dinner. It took over 30 minutes to receive our food and they hadn't finished my shake. It took another 15 minutes for the shake to be finished, and they automatically put it in a to-go cup so I got way less of the shake than what they prepared. Staff had to approach me twice for reminders as to what flavor I had ordered, and no staff member even noticed for the time we waited that my shake hadn't been prepared and served. One lady was very (maybe too) open with us, as she served us our foods and she thanked us for being patient, we explained we'd been there and we understand. Then she told us she usually doesn't work this shift, but was helping out because of short staffing, and she repetitively rolled her eyes, talked towards staff members, and told us about how she'll never work that shift again because the staff members made it impossible to serve customers in a timely manner and she was having to deal with the angry aftermath. She was very polite and friendly towards customers though, which was very appreciated as that can be tough. Not to mention, the location doesn't allow for much space when you've got several people waiting for their food, many people in line ordering, and staff members running around the front of the house as well, that it became jam-packed too fast and easily. I'll continue to enjoy Smashburger, but perhaps from somewhere far away from this location until I hear of changes being made in their staffing.
2 7 years ago (12-04-2018)

This smash burger location is straight garbage. -been there a few times in the past month and I don’t know why I keep going back because they messed up my order EACH time. -mostly teens still in high school work there that don’t care about their jobs, you can tell they could care less. Service couldn’t be worse. -they called my burger a chicken and had completely different toppings than I wanted, said I got a burger and I was just told “No this is yours” All in all not returning to this place.
1 7 years ago (20-05-2018)

A1 service from Terry. Outstanding customer service at this location. Ridiculous amount of options!! Clean buidling. One recommendation/issue the egg bun can be undercooked so ask if its possible to make sure its well done. I would recommend this location.
5 7 years ago (17-04-2018)

This is a chain and has the food of the chain. There is nothing wrong with the food. I have been to this location multiple times and the service is very slow. It seems like I have to also go over my order at least 3 times to get the order in right. Staff could use more training, most seem nice just don't know what to do. Wish the company would invest in costumer service. I don't blame the local employees they seem to be doing their best.
3 7 years ago (20-02-2018)