Star Lounge

Had afternoon tea there. It was a luxurious atmosphere and very expensively decorated. However, it was much too expensive for what you receive. Unfortunately, the Ritz is banking on its name for the value and not the quality (or quantity)you should receive. I recommend it only for a special occasion...some you do once to say you've done it.
3 7 years ago (28-04-2018)

COMPLETE DISAPPOINTMENT, UNPROFESSIONAL AND THREATENING STAFF, CORPORATE AND UPPER MANAGEMENT UNRESPONSIVE! I was having a drink by myself at the Star Lounge when a patron (under some form of influence presumably) acted strangely with the staff. It got to a point that the bartender (CELINE) even gave the check to the patron (without him requesting it) so that he will leave. Instead the patron sitting next to me started harassing me, I repeatedly requested that the patron stop his line of inappropriate (sexual) questioning and the bartender's move was to seat him 2 seats further from me (instead of asking him to leave or calling security). He continued harassing me and I asked the bartender for the manager because it was obvious that the bartender was not going to solve this situation. 15 minutes later I requested the manager again and Celine REFUSED TO CALL THE MANAGER! I went to find the manager myself and told security I will be calling the police if the situation is not addressed properly. Celine demanded my credit card prior to leaving the bar (apparently that was her biggest concern) and I talked to the front desk manager who tried her best to rectify this and told me that she will comp my drink. Security was called and about 30 minutes later the patron got even more intoxicated and was taken out of the bar. NYPD was called by then but in the meantime the patron ran away... I asked Celine kindly to cooperate with law enforcement to which she responded that she did not see ANYTHING (really?). I told her that if she is intentionally going to omit information that is illegal and called obstruction. To her defense came CHUCK and ordered me out of the bar and as I was standing by front desk, he almost (intentionally) bumped into me, showing dominance and arrogance complimented with his threatening behavior. In the end, they still brought out the bill for me, but I did not sign it because the manager said it will be taken care of (1 drink) and they still pushed the charge through so I had to call AMEX to dispute the charge. I raised issues with the manager, emailed the director of the hotel and corporate, furthermore I also mailed in a certified letter with my complaint and remained completely polite in the entire process. This was 1 month ago. Nobody cared and apparently after waiting for 1 month I can say with much certainty, nobody will care. That is what you can expect at a fine establishment which used to be the pinnacle of upscale hotels. Not only in this Ritz-Carlton, but I will never step foot in ANY Ritz-Carlton Hotels in the future, ever. Very sad how this once upscale brand turned into an establishment where a customer's complaint goes unanswered.
1 7 years ago (26-02-2018)

It was an amazing experience. High tea was amazing!! The food and the service was simply perfect, especially Kabir was very attentive. Highly recommend it.
5 8 years ago (07-05-2017)

impeccable service. as always from the ritz. truly second to none.
5 20 years ago (22-02-2006)

awesome place for a power business meeting for a drink.
5 20 years ago (08-02-2006)