Sullivan Tire & Auto Service

Took my 2013 Sonata in for inspection. I knew the front brake pads were getting low but the rotors and calipers had been serviced by the hyundai dealer a little over a year ago. The car failed inspection, and when I spoke with the service associate they said I needed a drivers side wiper blade, and new front brakes, specifically brake pads and rotors. They estimated it at $536. I recently purchased the vehicle from a family member and I called them to ask about the condition of the rotors, to which they advised me to call back and get more details from Sullivan (because the rotors were allegedly in great shape). After speaking again with a member of the staff it was revealed that when a vehicle has over 80,000 miles and the brake pads need to be replaced, the rotors also have to be replaced as a condition of a manufacturers warranty on parts. They intended to make an unnecessary repair and keep me in the dark about it because of their own business restrictions. This was not communicated to me originally, which makes me wonder how frequently they do this to people who don't know any better. I took the wheels off and replaced the pads for $45. The rotors were in great shape. Got some new wipers for $15, and brought the car back in for re inspection today where it passed no problem. Saved about $475. I gave two stars because the customer service is always friendly, and Sullivan Tire is still good for the basics (oil change, tire replacement/rotation/balancing, alignments). This experience was re-affirmation that these chain mechanics are really good at making money off of the average naive car owner, which is wrong. My advice would be to find a local mechanic that you trust, and if you are forced to go to Sullivan for inspections or repairs, question them on manufacturer agreements and company policies that may prevent them from doing work on your car that is in YOUR best interest and not theirs.
2 8 years ago (02-04-2018)

What really grinds my gears, nobody there cares they lost a customer today. I set up an appointment a week and half prior to have 2 new tires put on my vehicle. I showed up at the agreed upon "bright and early 7:30am." When I arrived we had to go over steps I could've finished on my initial start up. Because of that mistake I was already set back and the tires needed to be shipped from the warehouse, nearby. No big deal. When I asked if my tires would be done by 3pm (8 hours later) I was informed that they most likely would not be done because of "so many appointments." I left and got my tires done at a family establishment and paid less in 2 hours time.
1 9 years ago (05-12-2017)

i'm so happy i found this place! i've had several bad experiences in the past with dishonest and incompetent mechanics, but then i was referred to sullivan by some very satisfied co-workers, and i can see why...they are clearly very good at what they do, and their customer service is top notch...recently, i had to go in to get something fixed, and they discovered after i had dropped off my car and gone to work that the manufacturer had listed the wrong parts for the assembly, so they wouldn't be able to fix my car that day, and i would have to bring it back again when the parts they now had to order had arrived...when i picked up my car after getting the work completed a couple days later, they apologized again for the inconvenience and told me there would be no charge...i would happily recommend these folks to anyone who has a car:)
5 9 years ago (22-09-2017)

Place is a fraud, charged us $60 dollars for a simple oil change. Must be the re used oil they dumped in my car. Will never bring my business here again.
1 9 years ago (12-08-2017)

Dishonest and sleazy. They attempted to turn a $19.99 tire repair in to a $1,400 replacement of all 4 tires by telling us the tire could not be repaired and that if we replaced a single tire that it would "destroy the transmission." Paulins, around the corner fixed the tire for $19.99 and had us on our way in 30 minutes.
1 9 years ago (06-09-2017)