Taco Bell

Food is always fresh and good. Staff always seems light for the lunchtime rush. Frequently have to wait for someone to take my order, like I did today.
3 7 years ago (22-05-2018)

I stopped at this location around 12:30 am on my lunch break, I’m not from around here and travel for work. I needed a quick bite, and before I even reached the speaker I knew it was going to be crappy visit. The car in front of me asked if they were ready to take their order after 3 minutes of silence, they were told “give me a few minutes”. When they finally took their order, they were snippy. So on my turn, I pull up and enjoy 2 minutes of silence as well. I said “anybody there?” and was greeted with the standard “give me a few minutes.” Ok, fair enough...I waited. Only to be greeted with “go ahead sir....”....I am not a sir, nor do I sound like one. I place my order, brushing it off since everybody has bad days right? The car in front of me was shoved a bag of food and sent away, maybe they were rude to her? I’ve had my share of awful customers, so I can sympathize. I pull up to the window and clearly the girl on drivethru is in a mood, and only utters my total and hands my card back silently with my drink. My drink was nothing but carbonation-no biggie, it happens right? She comes to the window to shove my food out and I politely ask to switch out my beverage, notifying her of the drink brand’s syrup bag needing to be changed. (I worked at Wendy’s for 4.5 years, a heads up was always appreciated when we were busy as to serve every customer efficiently). Well this girl did not appreciate this, as she responded by snatching my drink, dumping it and getting a new one with a very obvious show of attitude. Then she proceeds to send it my way like passing a football, with even more attitude and no parting words. Even a half hearted “Have a nice night” would have sufficed. When I returned back to my jobsite 0.9 miles down the road, I discovered the fries were ice cold, as if they were sitting for 2 hours. I will not be visiting this location again, I’d rather starve. If I could leave 0 stars, I would. If I weren’t representing my company in uniform, she would have received a very colorful farewell. Perhaps she needs to watch the training videos again, and research customer service etiquette.
1 7 years ago (19-03-2018)

The 3 employees working Sunday 3/5/18 did an excellent job handling the counter and drive thru during a busy time.
5 7 years ago (07-03-2018)

Service was slow. By time I got onto freeway I saw my order was wrong. Asked no beans, what did I get? Beans.
3 7 years ago (10-04-2018)

Can you clarify your hours online hours are different from the store hours it is very inconvenient the Garfield heights location
1 7 years ago (30-04-2018)