The Grand Salon and Acqua Day Spa

This Spa is completely unprofessional. My girlfriend and I tried to schedule a couples massage on our vacation prior to arriving. When we get to the hotel and spa the receptionist said that whoever booked our appointment wrote a single massage. They basically told us we couldn’t change it, there was no one available, and basically nothing they can do. They claimed they would help us resolve the issue. We called the next morning and they ignored our calls. But as soon as we used a different phone they answered. I would not recommend this place unless you intend to add stress instead of relieve it.
1 8 years ago (28-04-2018)

I am rating this with 2 starts because I actually didn't get to try any services. My review is because I put a gift certificate to this place on my wedding registry. Someone purchased it so I called and wanted to make an appointment for the day before my wedding for manicure services. I called and got an answering machine. I left my information and they called back within the hour. They informed me that they didn't have a manicurist at all. I told her that somebody had purchased a gift certificate and I said that I will need to have that refunded to them because if I can't get the services then there's no other reason for me to have the gift certificate. She said that I can call back closer to the date to see if they have a manicurist at that point. But that she would also leave a message for their bookkeeper to refund the gift certificate but she didn't provide me with when that was going to be. I feel like if you don't have somebody to perform the services then they need to be taken off of the website for the time being. I will change my review if I'm able to have these services performed before April 28th 2018.
2 8 years ago (05-04-2018)

I would come down to this place every year this is my second vacation in Ocean City Maryland but my first time at the Grand the only problem is it's too far from my favorite bar the 4th Street Taphouse
5 8 years ago (21-05-2018)

I went to the Grand Salon year after year and the reason I went there was for a massage therapist named Karen who was really good-Karen is not there anymore :(
1 11 years ago (21-07-2015)