The New Jewish Home, Manhattan Campus

ON THE 4TH FLOOR. CNA JOANIE BOGLE AND HENRY WERE WONDERFUL. THE RN"S WERE WONDERFUL TOO. THE RECEPTIONIST ASHLEY WAS REALLY GREAT. THE PT AND OT WAS OK. HOWEVER, I HAVE SEEN MUCH BETTER. THE UPKEEP OF THE DINING AREA AND PT AREA COMBINED AS ONE, SHOULD BE KEPT CLEANER.
2 7 years ago (27-03-2018)

When you have an appointment always show up an hour earlier and get them off guard. You will be surprise at what you will find. If you know someone who has a family member there go with them to get a surprise visit. It is one of the most depressing things I have seen. You will see people just left in the hallways in wheelchairs. The most of the staff is caring but have no control. Upper management is in control. These people are treated like children. They are coloring and gluing popsicle sticks. Those are activities for children not adults. If upper management meaning VP and CEO's, really cares they should hire an undercover floater and get the opinions of the lower staff only then can you realize how people are being treated. It is depressing so if you love someone don't leave them there. It is like doing time for a crime you didn't commit day after day. It is like you are being punished for being a senior citizen or as they see it OLDDDD.
1 7 years ago (18-04-2018)

After 3 months, my father died here in unimaginable pain and discomfort. During that time, he broke bones when he fell from his bed and when the aides transferred him to the shower. His room was filthy with feces on the curtain for two days before it was changed. He had a roommate who regularly urinated on the bathroom floor - my 83 year old mother gave up asking for someone to clean up, she bought a mop and did it herself. Throughout it all, no one - and I mean no one - ever advised us on what we should do about my father. No one mentioned the word "hospice" to us, despite the fact that we had a living will. My mother was overwhelmed and in denial that my father was dying, so no doubt it would have been a difficult conversation. It is the biggest regret of my life that I did not insist that we deploy that living will to ease my father's suffering. I blame myself but I also blame the Jewish Home. They saw what was happening and they could have stepped in. There is no reason that anyone should die the way my father did, with no drugs to ease his pain. And that's not all. The floor my father was on was grossly understaffed, particularly at night. Sometimes my mother would get there in the morning to find that my father had spent the whole night, sleepless, in a wheelchair sitting in front of the nursing station because there was no one who could help him in his room. I wouldn't put my worst enemy in this place, let alone a loved one. Beware the Jewish Home.
1 7 years ago (30-04-2018)

Temporary Care Review: Very Poor care, PLEASE if your insurance gives you other options, look into them. This was the recommended facility for us, my mother stayed here for 3 weeks post-stroke. She was supposed to receive two sessions of PT and OT everyday to regain her ability to walk but she only got one brief session a day and sometimes none. Nurses were rude and unresponsive when I brought up her lack of care, and told me she was getting PT and OT twice a day ( although she wasn't.) My mother is highly disabled and needs oxygen at night; this facility was supposed to place her in an oxygen mask every night ( this is what caused her stroke) but over the course of 3 weeks she received oxygen twice. After multiple attempts to get to the bottom of this, the supervisor told me he would insure she would get oxygen at night- but nothing changed throughout the 3 weeks. This facility is dirty, old, and extremely uncomfortable as a guest OR as a patient. I continuously complained to supervisors, and staff about the lack of care my mother received, and was assured that she would be taken care of. 3 weeks later, she is released with NO change in her functioning, she is actually less capable than when she was admitted. She was confined to a bed 24/7 and was given terrible care. If your thinking of sending a loved one here, they are better off at home. If your able to get care in another facility, As a family member of a patient, I HIGHLY recommend seeking other care.
1 7 years ago (28-09-2017)

Although the staff is very caring, there is a shortage of staff on some floors of the facility. My mother-in-law is a 96 yr old resident who suffers from alzheimers. Although she is able to feed herself, her mobility has lessened dramatically. She is very confused and does not understand the simplest instructions. Are there plans to hire more staff at this facility?
3 7 years ago (04-02-2018)