U-Haul at N First St

We rented a 26' truck for moving. This was the only location in Nashville that had the size truck we needed available at the time we needed. The employees were helpful and easy to work with. I am only giving 3 stars because of the parking lot. The location is great with quick and easy access to the interstate, but the parking lot is a complete mess. When we went to pick up the truck, my wife dropped me off and waited for me outside. She had to move her car a few times in the 10 minutes we were there because there was no where for her to park and the only entrance was where others returning trucks were trying to pull in. Returning the truck was just as chaotic as I pulled in and there was a car blocking the return line trying to turn around, so I was blocked from pulling completely into the lot. During this time, 3 other trucks were backed up on the street waiting to turn left into the lot. I would have no problems recommending this location if they fixed the parking lot issues.
3 8 years ago (04-06-2018)

I have moved several times in Nashville, and the service at the N 1st location has always been amazing, even when they are super packed or even when someone makes a mistake. I originally had a reservation for a truck at 3:30pm and needed it changed to 5:30pm and it was extremely easy to change. They were so busy when I picked up the truck that they forgot to put the dolly in my truck. So they took off the mileage for the drive back and didn't charge me for the dolly. I don't mind if people make mistakes because they are swamped, but the timely and professional way that they handled the issues were really commendable. So 5 stars from me!
5 8 years ago (03-06-2018)

What a cluster! There is only 1 entry/exit point for the entire location, which has every available trailer under the sun, no less than 30, all crammed into one tiny location. There was a line of cars waiting in the street to pull in, once we got in there the customers and 2 employees were frantically moving trucks/trailors around trying to get ppl in/out The 2 employees were on point though, no complaints about them. The location is just ridiculous
1 8 years ago (27-05-2018)

Propane fill seems to ALWAYS be a problem at this location. Today was no exception. They said they could not fill it.
1 8 years ago (26-04-2018)

I had a great experience with these guys. Very helpful and knowledgeable. I will be using them again soon, thanks!
5 9 years ago (13-12-2017)