U-Haul Neighborhood Dealer

Excellent customer service and nice clean, easy to drive truck
5 8 years ago (02-06-2018)

I picked up a UHaul in one location in Spring Hill, was told to drop off at this location and there was special notes in system not to charge me for dropping off in different location. So, Monday I checked my bank account and there was a 380.00 charge, I called this location where I dropped the truck off at, and female on phone stated that she didnt know how to put it in the system, SO she didnt bother to call someone and ask how to do it, she just took it upon herself to charge the 380.00. Its been a NIGHTMARE, another thing I dislike about UHAUL instead of charging me the difference in mileage they just made a whole'nother charge, SO I have 3 charges 79 (estm. charge) 380 (charge from dropping it off another location) and the FINAL charge of 113.....NEVER again, Ill pay in cash with a cash deposit and request cash back!!
1 11 years ago (02-09-2015)