U-Haul Moving & Storage at Summer Ave

Maria was awesome she ran the front counter by herself with a long line of customers,but it went fast with her speed and friendliness. GREAT MULTITASKER
5 8 years ago (08-04-2018)

The rudest people I've encounter, the girl at the counter with her hair wrapped up, unsure her name but she needs to be in back or at home. She doesn't know how to talk to people, unprofessional and unhelpful. I was up there this past Sunday, I was told I would need $125 deposit plus, the cost of the truck and mileage. I left this location because of her rudeness, and they didn't have the truck I needed. But I found it strange, when I got the location all the way on the other side of town on Watkins, I was not told I needed a $125 deposit, neither was it held on my card. So am not sure if you all policy change from location to location or she's just ripping people off. I will lean towards ripping people off. I will make sure to never send anybody to this location!!
1 9 years ago (30-01-2018)

They were swapped, and having computer issues, when I came to pick up my reserved truck. The woman behind the counter worked her butt off to move the line quickly. And she did so with a smile on her face. When I got delayed and returned my truck late they were very understanding. I think they would have been well within their rights to charge me for another day. They did not. I am nothing but pleased with my experience and I will certainly be back again. Thanks guys!
5 9 years ago (26-06-2017)

Just had a trailer hitch and wiring installed on our for $346. They did not have the hitch instock so the store made an appointment for my husband to come back the next day at 11:30. They started on it at 12:25 and finished at 1:05. Charging us for an 1 1/2 hrs labor. Not too bad but the next day we looked at the wiring and part of the wiring that hooks to the car was broken and the plug was hanging and scraped even though it was not low enough to scrap. Went back to have them fix it and they wanted another $16 for a bracket to fix the problem. 3 trips to U-haul plus time waiting. We told the MANAGER we shouldn't have to pay for something to fix it! They did not tell us it waa going to cost extra on top of the $346. We told to just take the brackets off!! Manager was not very synthetic and now U-haul has 2 very unhappy customers.
1 9 years ago (09-08-2017)

Only putting one star because I have to. Nowhere in the contract did it state that we had to pay extra for more access to our stuff, and it’s not even 24hr!!! The guy was rude to me, and my 13yr old autistic child!!! Told us we had to put our stuff back because HE was off the clock... rude fat ass mofo I’m NEVER going to use Uhaul again
1 9 years ago (25-10-2017)