U-Haul Moving & Storage at Lamar Ave

Complaint towards location on Lamar Ave. I booked a reservation with a rep he informed me they had the truck I needed and it would be available Saturday May 26, 2018 at 9:30am on Saturday I arrived it took the rep an hour to get to me to only tell me they do not have my truck available. I then asked why would a rep book with me knowing he did not have the equipment available. They could not answer only stating they are unsure why people have been overbook and their next available will be tomorrow Sunday May 27, 2018. I get their at the scheduled time at 9:30am customers were already their stating they had been waiting for an hour. Im finally able to speak with rep he States they do not have my truck available again. At this point I am livid. So he states I can go to the location on Mendenhall. So I am leaving the Lamar location to travel to the Mendenhall location. While driving a rep calls me to tell me to drive to the Summer location. I am livid yet again wasting my gas driving from location to location. I get to the Summer location the people are nice and everything goes smoothly. Until I bring the equipment back to the location I was suppose to bring it to which was the Lamar location. The rep tells me I need to drive to the Summer location to take it back. I am longer livid but ready to call corporate at this point. Then I requested to pay cash they charged my card and only offered $50. I will never use Uhaul on Lamar again. They were the source of the problem and did not resolve the issue.
1 8 years ago (27-05-2018)

I hate having to come here for my moving needs. They do NOT have good service. I reserved a truck 10 days before pick up and when I went to get it, they didn't have one available for me. They ended up giving me someone else's reserved truck. Every employee here acted as if they didn't know what the hell they were doing. Sad!
1 9 years ago (07-09-2017)

Great location manager knowledgeable and f friendly. Easy, pleasant process.
5 9 years ago (17-09-2017)

These people have no idea what they are doing or how to do it. I recommend you make the trip to the location at Mendenall. They make it so much easier there.(Mendenall)
1 9 years ago (17-06-2017)

Very helpful, polite staff. Have used truck rental and storage here. No complaints.
4 9 years ago (12-06-2017)