U-Haul Moving & Storage of Clarksville

On March 31st, We returned a trailer to this location. The staff was outstanding - they were timely in responding to our arrival, professional in their processing & handling of the trailer return, and above all courteous & engaging in their dealings with us. I commend the entire staff, all of whom deserve recognition, and Most importantly their manager. In order for a staff to operate so efficiently and in such a proficient manner, the leadership providing guidance is doing so in exemplary manner. I highly recommend using this location for any & all your moving rental needs.
5 8 years ago (03-04-2018)

Absolutely rude customer service. Called ma'am over the phone and when I corrected her she didn't even apologize. Yes I understand I am late on my storage payment but no need to treat me like a child when I call to make a payment arrangement. As soon as I make my payment I am getting my belongings from them and taking my business elsewhere. Avoid this place if life happens and you are going to miss paying on time like I did.
1 9 years ago (13-09-2017)

This location has used U-haul trucks for sale. I made a offer online, emailed them several times and called them for over a week straight and No response at all. I want be buying a truck from them.
1 9 years ago (21-02-2018)

The give you misinformation. They don't care about providing a good customer service experience. I called early in the morning to see if there was a truck available sooner than my reserved time of 6pm. They told me there would be one available around 2 and to call back at 2. The lady informed me that it would be easier to get the truck if I called right back at 2 instead of reserving it. It sounded fishy to me but she insisted. Of course it wasn't available when I called back and I was met with another individual who didn't even bother offering up other suggestions. I will never use the providence location again. So frustrating.
1 10 years ago (01-04-2017)

I would give this location and Uhaul as a corporation negative stars if I could. From their central receiving to their scheduling to their individual business locations and 3rd party dealers this company has been one of the single worst business experiences I have ever had in my life. Unprofessional, lazy, unorganized, disrespectful, expensive compared to efficiency, unintelligent, gross mid management of time and resources and the list goes on. I will never use Uhaul again as long as I live. It is my fault for trying to make them work for my situation. After the 2nd dropped call, 2nd botched reservation, and 1st rude and lying customer service rep (all in the same day) I should have quit and gone with budget or Penske or a company that is worth anything. I have learned my lesson. Good riddance Uhaul.
1 9 years ago (26-09-2017)