Smartbox Moving and Storage

Idea is great. But box was broken and I had to fix it myself going to home Depot because they would not come out that day or the next and fix it. Called the help center and they transferred you to the Nashville office. The Nashville office acted helpful but they would either hang up on you or say they would get back to you but they never do. Called several times but got no help. Would use pods next time.
1 9 years ago (24-10-2017)

We ordered 4 smart boxes initially and they were a day late being delivered. We ordered an additional 3 smart boxes and they were also a day late being delivered. We scheduled all 7 smart boxes to be picked up on May 31 (gave two weeks notice) and 5 of the boxes arrived on June 1, and the remaining 2 boxes were delivered on June 2. All 7 boxes were emptied on the 3rd and were originally scheduled to be picked up on the 5th. Today is the 8th and all smart boxes are still on my driveway. The most frustrating thing is when you call the customer service number the people who answer the phone have no information. They tell you they will contact the local office and have someone get back to you. That does not happen. I was calling the customer service number earlier and the representative hung up on me while I was describing the lack of follow-up from the local office. This business model is a good concept, but the delivery is poor, and the customer service is abysmal. Ok, today is June 20th and the empty boxes are still in my driveway. That is 15 days past the original pick-up date!!! I honestly don't know how they stay in business. We keep calling the 877 number and those people are nice, and they say they see all of the email messages they sent to the Nashville office that have been unanswered, and they have no update to give me other than to say they will send another email to Nashville. When I call the Nashville office I've been told there is no one available to help me. Frustrating beyond all belief! Now it is June 26 and still no reply from the corporate office in Richmond, VA or the Nashville office. These smartboxes have been in my driveway for 21 days!!! I did call the Nashville number after seeing the "Response from Owner" message after my first post, but there still has been no response or removal of the smartboxes. I called Coleman World Group (parent company of Coleman World Group, LLC dbaSmartbox of Nashville and was told a manager would call me back...still no response. How does this company stay in business??? July 17, 2017. Final comment. The smartboxes were finally picked up on June 30. That is 25 days later than scheduled. No one from the Nashville office ever called. Terrible experience!!! I'm so glad those damn boxes are finally gone...
1 9 years ago (17-07-2017)