U-Haul Moving & Storage at Wilma Rudolph

Rented an auto trailer from them. The employee helped mms hill it up. I had read the manual and watched the you tube instructions. There was a chain she didn't hook up. I asked her what that chain was for. She didn't know. When the manager came to hook the test up, she didn't remember. Lucky i remember and asked the manager. It turns out it as there chain for the brake! After 7 miles the trailer was making funny noise. Turns out the one of the tire was flat, bald. I could have gotten into an accident in the freeway. As experts they didn't even do a safety check. Lucky the TJ uhaul place was near by and they arranged for field manager to change tire for me.
1 8 years ago (29-03-2018)

Great service and clean location! Definitely recommend! Have used them multiple times!
5 9 years ago (07-01-2018)

Employees are friendly, but the truck was awful. It smelled like rotten food and the inside of the windshield was so dirty I had to clean it myself. The mechanics of the truck were sketchy too - I understand trucks that big handle much different than a car, but the steering was so loose it was borderline dangerous. As a former U-Haul employee (2 years, store associate), my manager always stressed that we had to show respect for the equipment by keeping it clean and well maintained, so that our customers would do the same. It's clear from the condition of the truck I had, there's not much respect happening at this location.
3 9 years ago (28-08-2017)

Great service from the technician and quality of equipment, but I only give it two stars because of the general manager has horrible personal skills and really does not go out of his way for customer service. Kevin Chambers is only willing to help customers when it is convenient for him.
2 9 years ago (05-09-2017)

General Manager is a jerk who won’t return calls to customers or answer employees calls when guidance is requested.
1 9 years ago (14-01-2018)