U-Haul Moving & Storage of Southern Plaza

- They never answer their phone. Ever. - I paid for a dolly, was told that the girl was getting for me and pulling the truck around. I get all the way home to unload only to find...no dolly. I drove all the way back to get the dolly. Still charged for my mileage with no sorry or anything. Trashy place! -Avoid this location if possible.
1 7 years ago (30-05-2018)

First of all let me say I love the employees here on east st they are awesome ! My rental this weekend was less than spectacular , first the truck gets stuck on concrete FULL PAVEMENT because of the ice in the area I was moving (beech grove ) no more than usual . I was stuck most of my night with a full load it was very unfortunate . After contacting roadside assistance they informed me I needed to pay a outrageous tow fee to get it moving . REALLY ? Needed a nudge or some salt . I sat 4 hours in this 58 gallon truck (the biggest inclosed u haul possible)and had a horrible night . After paying a tow company a much cheaper price I was able to get AAA to bring me some salt ; I was on my way in 5 min . Later I arrive at my destination to find that the back of the truck has ice , water and snow coming in from the top of the INCLOSED unit ! Several of my cardboard boxes where ruined as well as valuables . I would recommend to inspect the inside of the truck before ever signing the agreement . This location has a phenomenal atmosphere and great employees they have always been very polite and kind every time I have used there services . I was very disappointed with this rental however and will always do a inspection from here on out . Thanks be to the very kind guy who helped me at the front desk his personality is above and beyond !! I LOVE IT . I did not catch his name but if I do return for future business it will certainly be because the exquisite environment they have to offer . They treat u like family and I love that . Thanks u haul !
2 7 years ago (21-01-2018)

I ordered a 10 inch van and go to pick it up and made reservations online ans someone else has my truck. All they could do for me was make me request another truck online all that was left was a 20 inch which I was charged 73 and some change for. I should only be charged for the truck I first made reservations for which was the 10 inch truck 19.95 plus millage. And if i made reservations online how did they give my truck to someone else don't you have to show order number or license. now I have 4 pending 37,50 overdraft fees in my account because of them and they say a manager might call that they have 24hrs to call back i called yesterday and still haven't heard anything they better fix my bank return my money and i should only be charged for the 1ST TRUCK I RESERVED. If they don't correct this I will no longer use or recommend u haul to a soul would give no stars but wouldn't allow me
1 7 years ago (27-11-2017)

Gave 45minutes notice before pickup. Tried to leave after signing, the doors were frozen shut and the entire vehicle was covered in ice. Then they just lent my father in law a scraper and watched as he scraped the their vehicle. They were dead, we were only customers on lot. They had 45min to clean it before we arrived. I saw at least 4-5 employees not doing anything. Horrible customer service. Even the step up to the van was coated in ice! Nothing was cleared!
1 7 years ago (11-02-2018)

Went in around 6:10 pm and they were closed. If you aren’t going to be open during posted store hour(7am-7pm) you shouldn’t be open period. And any employee who closes the store down before closing hours shouldn’t be an employee. They had the best prices but clearly they don’t want business
1 7 years ago (18-01-2018)