West Bay Eye Associates

I will NEVER go here again. I made an appointment around my lunch schedule thinking an hour would be enough time for a routine eye exam and contact fitting, as it has been many times before. I got there 15 minutes early to fill out the usual first appointment paperwork. One of the receptionists was very nice but the other was off putting, and bordered on rude. I was walking into the appointment a few minutes late, not a big deal, then their "nurse" said: "So you don't wear contact, you can just sit here" ... I DO WEAR CONTACTS. I told the person when I made my appointment I needed an update for my contacts AND my glasses on this visit, over a week before. I also wrote that into the form they had me fill out. I was walked back to the waiting room, where I sat for 15 minutes basically twiddling my thumbs and googling other nearby eye doctors. I finally got into my appointment, almost 30 minutes late. Normally that wouldn't be a big deal, but I overheard the receptionists saying the woman who went in before me arrived 30 minutes late and was still taken in (DURING MY TIME SLOT). Once in the eye doctor insulted the brand I use, and have happily used for 14 years and told me it was "behind the times" and tried to get me into a different brand that felt no different and were more than twice the price. HARD PASS. Then once I made it VERY clear I was just there to get the prescription updates so I could get new contacts and keep going with my life he started to tell me my prescription changed, to a WEAKER power than I've had for 3 years. Apparently your eyes can get better as you age..?? I call BULL S###. I told him my eyes have not changed and I refuse to walk out of here with weaker lenses than I use. I refuse to have to come back in a month to tell you how my eyes work. He caved and prescribed my previous power, but didn't write a glasses prescription. As I was paying my co-pay, being instructed how to use an acidic cleaner by the off putting receptionist he came back out with a glasses prescription. I ordered that prescription online and finally got them in, I am sitting at my desk right now feeling like I did in 5th grade when I was unable to see the board. HE WROTE THE WEAKER SCRIP FOR MY GLASSES. I now have basically useless glasses, am out the $50 specialist co-pay that I will probably now have to pay AGAIN for a QUALITY Dr and lost half an hour of pay that week due to my appointment being over an hour and a half with the waiting. Unless you feel like wearing the wrong prescription, enjoy being told you don't know your own body, or wasting even more of your time than a typical visit I highly recommend you look elsewhere.
1 9 years ago (01-06-2017)

I thought I wouldn't be able to wear contacts again as I was having so many issues...thx to Dr. Montaquila, I can! He fixed me up and I would never go anywhere else. All the staff is wonderful, highly recommend!
5 10 years ago (05-01-2017)

I have been going to this office for many years now and always had a great experience, quick and fast. However this year i had the worse experience ever! the receptionist is rude and not helpful. I understand the doctor might sometime be booked but that office has to have more than 1 doctor in the building to help patients!!!! I needed to see ANY doctor ASAP an it would be fine but this 1 rude receptionist was not helpful and just ruined my day!! So i hanged up on her and made another appointment elsewhere! Poor attitude!
2 11 years ago (23-03-2016)

I had such a great experience at this office. Everyone is friendly, they do a very good job. I highly recommend them!
5 10 years ago (26-05-2016)

Very caring place. I called this weekend- my son was best man in a wedding - and washed his contacts down the drain that morning. We called - they were able to provide him with a trial pair of contacts - saved the day. Very helpful people.
5 11 years ago (07-08-2015)