West Michigan Auto Glass

Excellent service- friendly folks, quick, response, reasonably priced
5 7 years ago (03-06-2018)

If I could give this company lower than a 1 I would! First off the reason why I got a new windshield was because it would be cheaper to fix my seal that was broken. Ok, let's go for it! First attempt, the guy was standing on my hood hammering my windshield till it shattered! After all that, the seal wasn't replaced. They just glued it back on. Also, they glued it horribly on the inside. There was glue all over the inside of my windshield, he got glue all over the inside of my car and didn't bother to clean it all up. So as I was driving home I could hear wind inside the car. Why do you ask??? Because it wasn't sealed correctly. And then when I was checking the seal the seal was off the window. I could put my whole hand underneath the seal on both sides of the car! That was attempt one! Second attempt, they came and put ANOTHER new windshield on and still glued on the same seal, and it was still popping up. I told them 4 times! 4 TIMES! The reason why I got the new windshield was because of the seal!!!! How many times does it take to get a windshield done!?!?!? You're telling me that you've been doing this for 30+ years, and you're giving me this "30+" years of work? Are you kidding me??? So, he says hes going to order another new seal out of his own pocket. Fine 3rd time better be a charm! NOPE!! It sure wasn't. He ordered the wrong seal, and refused to order me another one on his dime! I paid them $148 to do a windshield! A job that they are apparently supposed to know how to do. I had to have another company come in and fix it at the auto shop that I go to. They ended up sending the company the bill. So, he calls me to ask my why they received this bill. So I explained it to him, and I told him that I wanted my money back for 3 attempts to fix a windshield that you couldn't fix. His response "I'm not giving you your money back and paying this bill. I will give you your money back, but then you're going to have to take care of this bill! How dare you! NEVER AGAIN!
1 8 years ago (09-11-2017)

Had Troy come to my work a couple days ago and install a new windshield. He was very professional and kind. My rear view mirror mount was cleanly applied, and my new windshield looks great. The staff was also courteous over the phone. Quoted $45 less than another popular shop.
5 9 years ago (25-01-2017)

Excellent service, prompt scheduling, and no issues post-install. Would recommend.
5 8 years ago (08-05-2017)