White Satin Bridal Couture

I was sold a sample that cannot be dry cleaned. It can only be spot cleaned and this could create rings making the stains worse. This was not disclosed to me at the time of purchase. Even more conveniently, the cleaning instruction label was removed from the dress. Do not assume that this business has your best interests in mind. They do not need repeat business and therefore do not care about their customer. This is a bit of a nightmare now that I am stuck with a dress I might not be able to wear three months away from my wedding. Edit: as a response to the comment below, the emails were exchanged after the purchase was made and the sale was final. If you are going to purchase anything off the rack make sure you check the tags and ask if the garments can be fully cleaned. Spot cleaning by even the best people can still leave unsightly rings and the process is quite expensive.
1 7 years ago (11-04-2018)

I went shopping with my best friend for her wedding dress here and It was a really good experience. I would recommend them to anyone I know who is getting married. Staff are very knowledgeable and friendly. The selection is great, many different styles to try! We also checked out their bridesmaid selection and we are definitely going back. Needless to say the bride said yes to her dress!!!
5 7 years ago (13-02-2018)

Shopping at White Satin was a dream. I went in for a bridesmaid appointment with my group and we had such a good time. The selection was really good and they have Jenny Yoo!!! We had our own private room where all of the bridesmaid dresses were and then a little room within that room to try on privately. The consultant we were with was able to answer any question we had and delt with all of our goofiness with good humour. Love-love-love!
5 7 years ago (06-04-2018)

Avoid alterations at White Satin: I did not have a good experience through alterations at white satin. I found a sample dress that I loved but needed alterations to correct the size and I wanted the back raised. I was assured that the alterations would not be a problem and was given an approximate price. Through the process I ended up being charged double what was estimated, had last minute complications (zipper was replaced and broke during my final fitting appointment) and finally when a corset was put in after the zipper incident (luckily I was not charged for this change) the take in of the dress was not accurately measured and my dress was too small. After all these complications the staff tried to convince me that the fit was fine. I took my dress to another seamstress and she was appauled at the fit and had to work miracles for my dress to fit me (3 days before my wedding). Overall the experience was very stressful and I felt the customer service was dreadful - I felt mislead, overcharged and pressured to accept the mistakes that they made. There was little accountability on their end.
1 8 years ago (23-12-2017)

When buying a couture designer dress I was expecting a little bit more in service. I asked to modify my dress and instead of offering me a quote they receive me with a bill that I was assumed to pay without consulting the price range. While they do have the best wedding gowns in town I felt that for the amount that I paid I expected to receive my desk in the best way, instead it was half steamed and my veil wrinkled. I just hope that they can take this as advice for the future I still love the boutique and the dresses they offer.
3 8 years ago (25-09-2017)