Wilson Tire & Auto Service

I LOVE my Goodyear Assurance Comfortred Touring 80,000 mile tires that I just had installed by Wilson Tire & Auto in Laurel. I deliberately drove a route to the shop over speed bumps, traffic calming humps, road grooves that you find before a toll booth, and even train tracks, and drove the same route after these new tires were on my vehicle. IMPRESSIVE, and it's so smooth; like driving on a frozen pond! Also, I was able to find a snowy parking lot and perform a few jack-rabbit starts, stops, and high speed turns. I am really happy with the grip of these "touring" tires! I showed up 30 minutes early for my appointment and Wilson checked me in and began changing my tires IMMEDIATELY. Very professional and friendly staff. I could not be happier!
5 7 years ago (05-01-2018)

I'm beginning to see how useful reviews are... Went in last week to have an alignment done on my car. Keeping in mind that my car is lowered and modified I have always used boards and taken it to trusted friends to do the alignment. Recently moved out to Laurel, MD and was debating between a few places, I decided to give Wilson Tire a try. They were able to fit me in the same day for an appointment later in the day. I watched as Rodney (technician) carefully lined up the car and also used some wooden boards on hand to have the car clear the rack while loading. I was very pleased with how well my car was cared for while they performed the service. Talked to Rodney afterwards and he explained some other issues that I might need to address which I already knew, but was good that he was also able to point them out and was knowledgeable. I was very pleased with the service and shop atmosphere! I was tempted to give them 4 stars considering it was slightly higher priced than other places I have seen but the price wasn't at all unreasonable. Great job Wilson Tire & Auto.
5 7 years ago (17-08-2017)

We are so disappointed with this place. We started using this place over three years ago when we lived in Laurel and proceeded to commute back to Laurel to continue using this place. We've purchased over $4,000 in tires from this place and we will not be going back to place again. Before this month we had the tires rotated and they failed to relearn the system. It took some trial and error when the low pressure alarm came on to figure this out as at first it was thought that the sensor was bad in the tire that was reporting it was bad. We had to take the vehicle back and have them relearn the system that the failed to do in the first place. We forgave this instance even though we were charged for the service that we didn't receive. This month, on a Saturday, we purchased 4 new tires for around $1,400 all done and, as we were leaving we asked if they had relearned the system for the tires and we were told that they had. I drive the vehicle home and parked it until I needed to take my son to an appointment and I got into the car and saw a low air alert and proceeded to try to fill up the tire, with a screaming baby who hates his car seat, to realize that they hadn't relearned the system and that there was a leak in the valve of the brand new tires. After filling up and releasing air from all of the tires I was able to figure out which one needed air and drove down to Laurel with a screaming child serenading my son and me for over 30 minutes. When we called to talk to the manager we got the assistant manager who was inconvenienced and annoyed to have to listen to my husband and didn't want to hear anything I had say. In fact, when I did get there and juggled my baby and son out of the car, the manager didn't even greet me, simply asked my name and then asked for my keys in a annoyed and resigned manner. Didn't even wait until I had said anything to walk away from me. After further ignoring me he reluctantly said he apologized for the inconvenience. He didn't want to hear anything I had to say and didn't care at all that the issue had occurred or what a PITA it had been to deal with, especially since I can't confirm that the service was performed easily and had trusted them that a) they had done the service since they charged me for it and b) that they were telling the truth when we asked to confirm it. We will not be purchasing any further services or items from this place as our trust in this company has been completely violated as they're charging for services not received and they aren't willing to hear about any issues that arise from this which tells us that this is a common occurrence. Also, consumer loyalty isn't acknowledged or rewarded at all, even with genuinely apologizing for their mess up.
1 7 years ago (28-09-2017)

Great Service! I went in as first time customer with an scheduled appointment and only had hour & 1/2 wait time. Awesome! Jake was professional, courtesy and knowledgeable. Oh, received a discount too 😊
5 7 years ago (19-07-2017)

Been a customer for over 25 years, always honest.
5 7 years ago (27-03-2018)