Tire Express Inc

This place is amazing! I pulled in with something metal in my tire. A gentleman welcomed me, showed me the problem, told me exactly how much it would cost, and repaired it. After he was done, he added air to all me tires. The gentleman at the checkout counter was also very pleasant. He even offered me a complementary bottle of cold water. The price was more than reasonable, and service was excellent. I was in and out in less than 20 minutes!! I highly recommend Tire Express!
5 7 years ago (02-06-2018)

DO. NOT. BRING. YOUR. CAR. HERE!!!!! I would give them 0 stars if it were possible. I went here in late August 2017 in a pinch because my tire popped on a curb heading into a roundabout (lookin at you, sharp DC curbs) and I didn’t want to be riding around on my spare for too long. The guys at this tire shop were 1. Sketchy as all get out and 2. Did not do a great job explaining to me what my options were regarding my tire. They only said I could get a used tire or a new tire and I wanted to be sure that if I got a used tire the tread would be about the same as the other three tires (so when the time came for new tires, they were all worn about the same). After a failed attempt of explaining that logic, I reasoned that I’d rather have a new tire since the car was a 2016 and I didn’t necessarily trust buying a used tire from this place. I am now sitting in another tire shop a few states away because the “new” tire they sold me for $90 HAD ALREADY BEEN PLUGGED TWICE!! This tire all of a sudden began drastically deflating on my 10 hour drive and as the auto tech here showed me, this “new” tire I bought was far from new and I had been scammed. Again, DO. NOT. BRING. YOUR. BUSINESS. HERE!!!!!! Finding reputable and trustworthy businesses can already be a challenge in the first place, so let me help you now and tell you that I’ve got proof that this place sucks. I’m pissed!!
1 7 years ago (15-05-2018)

I went to Tire Express to find out what was wrong with my tire that I had gotten from another tire dealer. I wasnt sure if the tire was put on incorrectly, or if I had been sold a bad tire. The gentlemen at Tire Express were courteous and also fast. They told me exactly what was wrong with my tire and asked if I wanted it fixed versus just assuming. It was only a simple patch, but the service was great. A 15 dollar purchase I didn't mind spending.
5 7 years ago (02-05-2018)

We wound up with two flat tires on the highway into Washington DC on a very hot day. Our AAA tow truck driver drove us to Tires Express where they sat us in the shade, immediately gave us new tires, remounted and balanced them, gifted us with two cold bottles of water, told us that it could have been worse and life was really good, and sent us on our way with many smiles.
5 7 years ago (08-05-2018)

I have documented proof this business conned me. Yes, they come off as a great service but when you scratch the surface with an issue, you will see their true colors. They sold me a tire that had no thread and failed inspection (purchased on March 5th). I bought one used tired and had another tire plugged for $180...overpriced but I went ahead and paid it. When I went for inspection, it failed and it was pointed out to me that the new used tired had no thread and should not have been sold to me. I went back to these guys to see if they would do the right thing and first no one spoke english. When I spoke with a lady that did, she was too busy yelling at me instead of listening (I wish I had recorded it...it was crazy how she kept cutting me off while trying to explain my issue). She would hear one or two words and then say "I know what's going on". So eventually this guy comes out to my car, I show them the tire they sold me (same guy too) and he says "that's not our tire . I COULDN'T BELIEVE IT. If they have video from that day, which reflected on the receipt, yes they would clearly see they did. This con man then goes inside, and comes back out acting like he saw some information that showed I bought a tire and a rim!!!! Which is a bold face lie. He said he wouldn't charge $180 for a used tire and a plug! BS!!! He did exactly that! What's crazier, I had one rim on my tires prior (I took off the rest months ago back in 2017) but had that one rim on it...he looks at it and tries to say that was the rim they sold me (which was actually a rim they don't sale and was purchased at Autozone as a set further demonstrated this man's unwillingness to admit he overcharged me, sold me a bad product, and refused to do the right thing). As long as everything is ok then yea i'm sure they will get good reviews but what determines good service and how much you value customers is how you deal with things when they don't go well (especially when you are wrong). This is a true story and i'm sad that my own people did me like this. The blatant lies and story telling has motivated me to make sure NO ONE is done like this again. They sold me a bad tire. They lied about it, blamed me and try to make it seem like I was lying. AND THEY OVER CHARGED ME This was the worst business experience I ever had. I run a DC based marketing agency working with a lot of DC based business! I have no reason to make this up or desire to hurt this business but it was so messed up that there is no way I will be silent. Feel free to contact me! i've attached pics of the tire sold as well as the alleged rim they sold me which they don't sale and bought from AutoZone...imagine going to footlocker to try to take back some bad shoes you were overcharged for and they owner tries to tell you they didn't sale you those and bought something else with some socks you never bought. This was just crazy. Bad business and no integrity.
1 7 years ago (30-04-2018)