Quick Lane Tire & Auto Center

I had work done to replace a broken tie rod, the original shop replaced three of them, and informed me their alignment system was down. It was Columbus day and Quick Lane was the only shop that would do the alignment. At the time of me arriving and the truck getting looked at, the shop informed me that they would not do the alignment due to the truck needing the lower ball joints replaced and the left front wheel bearing replaced. These issues were not brought to my attention before at the original shop, I did not want these services done but as I needed the vehicle the following day and in it's current condition could not be driven for a far distance so I agreed begrudgingly. After this I was informed that the alignment I believed would cost less than $100, after total work was included inflated to $1,322. As I needed the vehicle, despite feeling robbed, I agreed to the work and continued waiting. Then I was informed that there was an issue with my tie rod, I was confused as I just had it replaced so I inquired about it and was informed that due to the rod being ceased or something similar the mechanic cut it off without any direction from myself. Due to the rod being cut off I was informed I would have to purchase a new one at $139, the original price of the part was $78.37, I had to relent and allow them to continue the work. After everything was done the total cost was $1,676, the following day there was creaking noises coming from the truck when it hit bumps and additionally the ABS light came on and there was creaking noises when I applied my breaks. Additionally while the vehicle was being worked on I was waiting a total of 3 hours at the shop. I am having another shop inspect the vehicle for any other damage and will never go here again.

Five stars all the way! Early this month I came in for an oil change and a radiator leak was found in my Jeep Grand Cherokee. The warranty paperwork lead me to believe the only way to confirm if the failure was under warranty was to visit a dealership. Although it was assumed under warranty, all local dealerships were unable to even bring in the vehicle to simply confirm this for weeks. Kenzie at the front desk should be commended for going above and beyond for both me and Quick Lane. She was able to confirm that the confirmation could be performed as well as repaired under warranty right here in East Greenwich. Where others failed to to find a resolution that helped everyone, Kenzie succeeded. I was able to get vehicle back on the road within two days, and Quick Lane was able to add to their top and bottom line. Win-Win in my book. Thank you for all your help.

Brought my vehicle due to some noise. They diagnosed it to be the oil gasket and Told them to go ahead with the repairs as well as their recommendations $1,300 When I picked it up, the noise was still there and it was louder. They could have at least test drove it to check. So I sent it back, this time it was the fly wheel $1,500Took more than a week to fix due to parts and because it dealt with the transmission. Fine again for me Picked it up on a Thursday after the repairs were done. On my way to Boston on Sunday for my flight, as I passed the stateline my ABS lit up and says AWD needs to be serviced. I don’t want to risk driving it to Boston so carefully drove back and dropped it off again. I had to ask my wife to drive me to the airport. I barely made my flight. Now I can’t refund my prepaid parking and have to figure out how to get home when I arrive @11PM in Boston. Diagnosis was that a sensor got lose something like that when the transmission was being put back. I honestly don’t mind the cost if that is what it takes to get it fixed, it comes with the territory of ownership but the hassle and stress it caused is just too much.

This is my second time using Quick lube East Greenwich and I can only say they have the best customer service reps and best service. I use to go to the Narragansett one and experienced irresponsible people that have left our cars with the tires screws undone on our way to a trip to Florida. Have lost my plates because I’ve left the car parked there a few days etc… we were very frustrated and now we’re happy to have moved to Quick Lube East Greenwich. My work schedule is hectic and when I show up there, they do wtv it takes to help me out. Today I specially thank Joab Ferreira who went out of his way to get my car back to me.. They found the problem right away and took care of it immediately… Then I received a follow up phone call from them to assure that my car was ok and that I was totally satisfied with the service. I couldn’t be more satisfied with your service and will always recommend 100%! Thank you Joab Great service !

What a spectacular experience. Joe was amazing. Quoted price was to the penny. Excellent service. Friendly, courteous staff. Highly recommended. Excellent tire prices also.

I had a tire plugged here and it was still leaking air. Wanted me to wait 2 days before they could replug it. My tire would’ve went flat. Melvins up the street took care of it. Parking lot as well is horrendous.

Always Great Service. Wait times have increased due to lack of Labor, but that seems to be the case everywhere.

They are the best. I take my car there when i need a tuneup.

Hesitant with coming here at first due to some less than great service at its sister location but this place really changed my perspective. I had to go in for a new tire, luckily it was covered under warranty. My service advisor Rich went above and beyond to find my tire which there was very little supply of natiowide. They were able to get me it within a couple days and when I arrived to pick it up serviced me right away. They also spent the time to contact the warranty center and take care of the claim. Very happy with the service here.

These guys did a great job on my new truck tires!