Access Community Health Network

THEY DO NOT ANSWER THEIR PHONES AT ALL. They will make you waste your time going up there just to tell you sorry and yet still do nothing about their actions on their end and then send you on your way with nothing! If I could give it 0 stars for just the people in the front desk I would doctors are good though and some nurses not all of them. Horrible customer service on their end and a definite lack of communication. The phone number on google isn’t even their office phone number so when you call the 8550 number they can’t even get in contact with them.

The absolute worst staff, you will wait hours without anyone saying anything. I believe they treat me this way because of my insurance and think i have the time to wait hours even though I have an appointment. Trying to find a good dr. With good staff is impossible.

I love the care and attention to detail that I receive from Acess Evanston. It’s so refreshing to be treated with kindness and respect and not just a number. The staff there is amazing and very welcoming. And the wait is super short to not only get a appointment, but there’s no long wait to be seen once you arrive.

Do not book any appointments with doctor Lisa Oldham! My appointment was rushed and she talked over me the whole time! I come in for 2 test that she didn’t even do! Worst experience every.

I moved my kids and me to the Evanston location on Howard right before you get to Dodge St. I was a little worried about moving to this clinic because I have been with my last clinic for 22 years, but I can honestly say this has been a very good move for my kids and me. Dr. Lisa is wonderful, patience, and very attending to any concerns you inform her of your kids, which is a big plus for me. Dr. Catherine is even amazing, she shows concern and truly listen to your concerns and talk out options with you and give good details on why she feel this is a good route to go. Dr. Oldham is wonderful, she paid attention to a concern I have been having for years better then the doc office I left. I just started with this clinic in March of this year and can honestly say this has been the best change in clinic I have made for my kids and me.

First, I'm a firm supporter of Affordable Care Act, so much so that I volunteered for a campaign to spread the word and help people sign up in March 2014. But I was fairly indifferent when people complained about the risk of "losing" their doctors. Because I had a PPO and was seeing random doctors throughout college and had varying jobs in my industry, I was used to seeing a bunch of new PCPs. I didn't understand why people were acting like their doctors were their boyfriends/girlfriends. Find a new one and move on with your day. I don't know if it's a matter of age or finally sitting still long enough to actually develop a healthy business-to-client relationship with a doctor, but I absolutely disagree with my 2014 stance. I finally get why people cling to their doctors so much. I had the same PCP for several years, and then that doctor stopped accepting my insurance. So I had to find a new PCP, which led me here. I thought Dr. Catherine Bach was dope when I met her last year and had a couple more appointments with her. I planned to keep her as my PCP for as long as possible. So I let out a deep sigh when I found out she switched to the Des Plaines office at the start of the year. Now I was back to the drawing board ... again! And I didn't even get to keep Dr. Bach for a full year! I tried another PCP there, but I just didn't get a good rapport with him. So I tried again with a third PCP who I'd looked at on the website, but she was too busy to see originally. That's how I ended up choosing Dr. Bach and would still be happy to see her if she switched back to Evanston again. I saw Dr. Zehra Kanji-Ghaziani whose name I can say correctly because I kept repeating it in front of her like a weirdo and she's ALSO GREAT! Hooray. Another winner. She gave really informative dietary advice like Dr. Bach, which is a plus for me because some doctors are quicker to give prescription advice rather than nutrition advice. Dr. Kanji-Ghaziani was patient, polite, informative, conversational, friendly and just a solid person to talk to. Although her availability is scarce here, I'm going to stick it out with her and HOPEFULLY she won't leave this location too. I was impressed.

Usually I have good experiences here. However, when I was having breasfeeding issues postpartum i needed help. I had explained to them what was going on and how I felt about it. I heard them talking about my situation and laughing about it in the hallway. When the doctor came in, I asked what was so funny and she spun me a story about another patient. I knew it wasn't true because I had heard everything they said. And i was the only one there.They made me feel so embarrassed and ashamed of my situation. I immediately requested another doctor.

The services I receive at Access Evanston Family Health Center are excellent. I would like to specifically mention Ms. Jacqueline Mejia for her professionalism in assisting me and my child to be enrolled in Medicaid and Childcare. She was always helpful, friendly and explained everything to me, as well as kept notifying me on my application status. Thanks a lot for your support! Highly recommended.

Very respectable staff. The words are not enough to express how professional and dedicated is Dr Migdalia Cortina. She is doing her job with love and treats her patients with professionalism and care. She is very nice always welcome me with a big smile, she is kind and caring doctor. All respect to her and her staff.

Poor follow up from doctor assistance and personal on the phone who make all these appointments, my wife had a visit lost month and she was told that clinic is going to schedule her a ultrasound we never received any call, she went for here next month appointment and asked about her ultrasound appointment and she was told by here doctor assistant that they will make her appointment tomorrow and call her they never did, I followed up and called the access health center to see what is the update they gave me a phone number to call and a referral number to provide it to them but when I called they said they need a referral notice from doctor so, they know what kind of ultrasound needs to be done I called back the Clenic told them the story and they said they have left message for doctor assistance they call u but they never did, I called the Clenic and told them you guys were supposed to call me for the appointment now she was asking me for fax number of the Clenic I was just getting bounded back and forth. Please fix problem.