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Banfield Pet Hospital

  1. Hixson
  2. Hixson Hospital

Reviews, get directions and information for Banfield Pet Hospital

Banfield Pet Hospital

Description

Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.



"Your pets give you everything they’ve got — return the favor by giving them care from Banfield Pet Hospital. Our clinic, located in the Towne Center North PetSmart, provides petcare services to Hixson and a variety of North Chattanooga communities. From Walden to Dale Acres and beyond, you can take care of vaccinations, microchipping, and routine exams for your furry friends."
Address: 5591 Highway 153, Suite 150, Hixson, Tennessee 37343
Phone: (423) 874-0138
State: TN
City: Hixson
Street Number: 5591 Highway 153, Suite 150
Zip Code: 37343
categories: veterinarian


Opening Hours

Monday: 07:00 - 19:00
Tuesday: 07:00 - 19:00
Wednesday: 07:00 - 19:00
Thursday: 07:00 - 19:00
Friday: 07:00 - 19:00
Saturday: 07:00 - 18:00
Sunday: 09:00 - 17:00

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Reviews
We used this location to have access to an USDA vet so our service dog could travel with my teen. They worked us in as we were traveling last minute. My notes to self are book ay least 6p days out incase we need labs or multi stage vaccines for certain countries. We printed out the USDA worksheet, the import requirements for each country traveled, and the vax/ health history on the dog which included the latest annual or monthly meds. Fortunately she used the electronic usda submissions, but the vet in bvi wanted a rabies titer test because some 3 year vax don't have the potency as others. In summer 2021 the cdc outlined new rules regarding rabies vaccinations and import/export procedures for dogs. The appointment went pretty smooth I think because we had a health history from our vets, dates of meds given, heartworm, flea & tick, and a multi-purpose vax so the dog had more protection from Lyme disease to covid. We ran into problems with other countries she was able to update or add to our usda health certificate for the dog. We keep his photo, service dog papers/card, and usda health certificate on us, and sent off our permits to the countries we were visiting on the cruise. The services provided were great and we got our permits by submitting the usda form from each country in a timely manner thanks to starting off with the usda vet. It's not easy traveling with a service dog, but it is worth gold to ensure our medical alert dog can be by our daughter's side.
Doctor and staff for quick to see my little girl cat Jasmine for her swollen wrist. Care was provided within the same day I called!
They have helped me a lot with my little fur baby her name is Lily they always give me an appointment when I need one you're very helpful I don't know what I do without them
On the day my dog was scheduled to see a vet for an ear issue. Banfied called and said they need to reschedule because the vet was in surgery. 3 days later I take him in at 8:30. I called at noon and they said another 3 hours because vet is in surgery. So my 105 lb dog was there for more than 5 hours before the vet seen him. REALLY Then charge you an arm and two legs for thier work. And I didn't even speak to the actual vet. It's not very personable at all. And by the way I ended up taking my dog to Hixson well center. They were awesome very personable, and charged me half of what Banfield quoted me.If you love your animal's don't take them here.
I have my dogs on Wellness Plans and I have really been impressed with the quality of care they are given here. The vets and techs I have seen have all been super professional, thorough, attentive and knowledgeable. Two of my dogs are senior dogs with serious health conditions and I always feel like they get excellent care! In addition, the other ladies at reception/check-in are all great! I highly recommend Banfield Hixson with no reservations!
Moving to a new state it was great having continuation of care, especially for my senior pug/pom. The front desk staff and veterinarians are just as great in Tennessee as they are in Wisconsin. Easy to schedule appointments with the option of dropping off in the mornings making availability easy. Thank you!!
Great service , fairly quick to get in and they are great with my dog.
Banfield has been taking care of my dogs for a couple years. Until this morning, I have been pleased with their services and Wellness plan. However, after spending a few thousand dollars in the last two months trying to figure out what is going on with my 13 year old dog, with unremarkable results, my fur baby continued to deteriorate and was suffering and unable to walk. We made the heart wrenching decision to let her go. I called Banfield and was on hold for 18 minutes. I called back on a 2nd line and, when she answered I immediately told her that we needed to bring my dog in to be euthanized. She told me she was sorry, and put me on hold again. 13 minutes later I called back on another line. This time, when she answered, I begged her not to put me on hold and explained immediately while crying the whole time why I was calling. She then told me with zero compassion the vet would not be in until 0930 and she would check to see if they could "fit her in" and would call back after 0930 it was 0800 when i called. We decided to pay the several hundred dollars at the emergency vet to end her suffering. I was very disappointed with the total lack of compassion during my time of grief.
Even though we are in trying times with social distancing and masking. This Banfield and the employees were very professional and made our experience as stress-free as possible for me as well as my Frenchie! I'd also like to mention that my Frenchie is a service animal and we have been a HAPPY MEMBER of Banfield, going on 12 years!
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