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Reviews, get directions and information for Edward Hospital & Health Services Physical Therapy

Edward Hospital & Health Services Physical Therapy
"King Edward VII’s Hospital is an independent charitable hospital with a proud history of Royal Patronage, discreetly located within London’s Harley Street medical district.With just 56 beds, we offer truly personalised medical care that combines the world-leading expertise our patients demand with the impeccable standards of nursing care they deserve.Our compassionate culture creates a peaceful, private and supportive environment, returning patients to everyday life with as little disruption as possible."
Address: 120 Osler, Naperville 60540
Phone: (630) 527-3375
State: IL
City: Naperville
Street Number: 120 Osler
Zip Code: 60540
categories: physical therapist


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Reviews
Excellent stay and service. I had my ACL reconstructed and my Meniscus repaired. Top surgeon and anaesthetist. The overall hospital team were great, very personable, supportive and always on hand no matter what time. They welcomed my partner and settled her in my room whilst I came to. Both of us were very impressed. I would happily recommend. Thank you.
I had a major gynae op resulting in a 3 night stay. The staff were attentive and absolutely lovely to communicate with. I had a chat with each individual I came in contact with as I could see they were working really hard to make sure my care was top notch. I appreciated everyone from my fabulous surgeon and anaesthetist through to all nursing and support staff. I was self funding after many years of NHS dismissal of my symptoms and this was the best possible use of my savings. Perfection is not possible in any situation but the care and service here was as close as I could expect, Highly recommend.
I had a really really BAD experience with this Hospital. No communication between each other. I did some consultation and some blood test and still I didn’t get the results. The first day at the hospital they say that in 4 hours I will get my results and now it’s passed few days and still no answer. I keep sending emails and no one reply to me. When they wanted to be paid they was really quick and when it’s about the service they take all the time, The second day by mistake the hospital made a mistake and they change me for some services that I’ve never ask and never done so I had to go back to the hospital and wait until they fix the issue and honestly my health condition is not allowe me to do a lot of effort but they make me come and go to the hospital all the time. This is the last time . I will never choose this hospital again. Be really careful !!!!
Professional, slick, well organised nursing - the rooms are outdated and old fashioned but the staff are adorable, kind and fun - lots of young nursing assistants who were all willing to help and chat and make me laugh . I am an old lady and had a painful hip replacement - but everyone cared for me with kindness and compassion . The medical attention is superb , I felt safe and cared for . The kitchen staff prepared anything on or off the menu - nothing was ever too much trouble, even the endless cups of tea throughout the night that I asked for - always brought in with a smile . Thank you .
Very unprofessional staff, with an uppity attitude. On two separate occasions, I have received substandard service, with the last being the worst. I sent my mother for a consultation with Dr. John Outhwaite for treatment of Arthritis. The consultant and secretary discussed and offered her the incorrect treatment. My mother was less than pleased, and did not wish to return to the clinic again. I called the secretary Nadene Gray to find out what had happened, who subsequently went on the offensive and stated my Mother and I were mistaken about the service offered. When arranging the consultation, I initially spoke with Nadene Gray about a referral from another clinic for this particular treatment, which she confirmed they offered, and we had a 10 minute call discussing the treatment further. When I later confronted her about this, she responded saying she had never mentioned the treatment to me clearly lying to cover herself. Mistakes happen, and I never took issue with that, it could have been easily resolved. What really upset me was her immature persistence in lying, and pretending the conversation never happened. When I then contacted the clinic that referred me to King Edwards, they had advised me that Dr. John Outhwaite had been in contact with them and wished to no longer offer the treatment he was previously working with them on. My only regret was being short with Nadene, which I shouldn't have been, but was honestly infuriated at her attitude, and overall handling of the situation. My advise is to make sure you keep records of all discussions, and send confirmation emails following any phone conversation.
No respect when it comes to patient's name. My name was spelled incorrectly twice on the invoice. I called twice and explained. I then emailed the admin with the proper spelling and still she didn't bother to copy and paste correctly on the invoice with a capital letter. and we are talking about a short part of the name with 4 letters only! She might not think it's a big deal but if this is a culture of imprecision rooted in the management, I surely will not return to this hospital.
Very friendly and professional reception staff and lovely nurses. Prof Jurkovic was also great, very thorough and caring. Thank you to everyone.
What a lovely experience. I was out at ease the entire time. Harmony and Maame were so lovely to me, I felt supported and looked after in wonderful facilities.
Outstanding. From warm greeting at reception throughout my stay, every single member of staff exceptional. All health care should be like this.
Phenomenal place, faultless, thank you staff Dr Ian Cole, Kasia PA & all staff at King Edward V11 both buildings! & one welbeck street. Faultless.
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