VCA Boulder Terrace Animal Hospital

My dog was choking on a piece of bone and having trouble breathing. VCA Boulder Terrace was the closest animal hospital we could find so we called to see if we could rush our dog over. I called first to see what we needed to do and the lady who answered said “Here’s what you need to do. Call over to the VCA Aurora because we close in 30 min and they are open”. I honestly thought the person was going to give me advice or express concern but cared more about their closing time than the life of an animal. VCA Boulder terrace is 2 minutes from our house and the Aurora location is close to 30 min away. I hung up the phone in disgust and called another hospital that was able to save our dog. If you care about your pets, this is not the place to go to. Hopefully they start hiring people that have compassion and care.

First time visit with our recently adopted sassy cat. Everyone was extremely nice and helpful. Very easy to make an appointment online. The calming blanket was something our prior vet never even mentioned. This was the most amazing magical thing! We had an initial exam and a nail trim. Pricing was good, especially since we had the $20 coupon. The lady behind the front desk, the vet tech and the vet were all fabulous. Will definitely continue to bring our fur baby here for all future needs and check ups. Had been going to another local vet for 20 years. I was nervous about switching vets, but am sooooo happy that I did!

Dr. Hailer at Boulder Terrace has been taking care of the pets in my family for 20+ years. Her compassion in every circumstance has been invaluable. All of the staff have always been extremely kind, communicative, and helpful.

I was very displeased with the service I had from this animal hospital. I found out last week that my loving dog has a tumor on her spleen and since I was leaving the country in a few days I asked if they could conduct the ultrasound in the coming week. I was thrilled to get an appointment 6 days later but called yesterday only to find out that they made a "Mistake" and my appointment needed to first be a comprehensive exam since she wasn't a regular patient of theirs. Since I didn't have enough time to do this and get the ultrasound before my trip I had to cancel. The receptionist wouldn't let me talk to the vet or office manager to explain my situation. Now my 24 year old son has to take 1/2 day off of work to take the dog to another vet who is not requiring a comprehensive exam first. Saying my prayers that they don't deliver bad news to him while I'm not in town to console him and his young sister!

The vets and staff truly care about my animals and me. I’ve had a very sick kitten that was given very good care by all the techs, staff, and vets throughout multiple visits. They listen to all of my concerns and address all of my questions. I travel a bit farther to use this vet but it has been more than worth it. I also appreciate how nice the staff are to me. I’ve been to multiple vets in the past that like the animals but aren’t as friendly to their human counterparts. This veterinary hospital treats my animals and me with care and genuine hospitality.

Our sweet cat was not doing well - lethargic, fever, not eating well etc. We brought our cat in multiple times and was not given an official diagnosis until after our 4th visit! By that time we were told he had FIP wet and to say our goodbyes. If FIP was suspected, why weren't we told about this after our 1st visit? We were given no resources, no next steps, and ended up going to another animal hospital. The next animal hospital gave us resources and at least gave our sweet cat who was only a year old a chance to survive. On the day of the FIP diagnosis, I was in tears and forgot my wallet. They sent me a link to pay and then followed up with a phone call. Talk about poor timing and only caring about money. I sent them their precious money and will not be returning. Hopefully this doesn't happen to anyone else. Our cat was a member of our family and we are heartbroken and can't even begin to explain the void we feel in our hearts. He meant the world to us.

Very pleased with my recent visit. They gave my two cats calming blankets because they were quite distressed about being at the vet.. The vet tech and Dr. Hoffman were so kind to me and my pets. Great experience overall.

Super friendly and accommodating staff to our emergency. The doctor was fantastic, took alot of time explaining the situation and assuring I understood the treatment options and followup instructions. This was an overall Great experience and I would highly recommend this clinic!

It’s not an exaggeration to say I love the people here. My family brought five cats here throughout my life, 2 of whom lived to 18 and 20 and God willing, the others will too. I love the front office staff/techs who are nice and helpful. Dr. Hailer is an amazingly calming presence for both nervous pet parents and the pets themselves and always so helpful with questions. I unfortunately have to change vets due to change in locale, but your fur family is in great hands here.