Kensington Bird & Animal Hospital

First of all, the staff was awesome. I had to reschedule several times until I felt our little guy was at peace going into his travel crate again. As a new patient, they never wavered in their courteous professional approach and they are currently understaffed. Secondly, finding an avian vet in proximity isn't a given. Nor is finding one we and our little guy trust. Dr Sinclair was awesome, gave him the best Wellness exam he's ever had, and after immediately perceiving what a quirky little nut he is, won him over with her knowledgeable Tech. Doctor answered all our questions, even to the impressive extent of emailing me a follow up answer later that day. I feel we are in good hands! And here's a hot tip: they have a little store where you can get your feathered soul mate a healthy toy or the best pellets and treats for a reasonable price. Just saying, it made our little guy's day! Mine too...

Our beardie, Tortellini, needed surgery and the caring staff at Kensington were amazing. From the first appointment to the follow up call from the Vet after surgery to the call from the tech the day after pick up making sure she was okay....we thank you.

I have been taking my Amazon parrot here, for both boarding and veterinary services, since the mid 1980's when Dr. Giddings ran the facility. Mr. Bird has always received top-quality care, and the staff despite the many inevitable changes through the decades has remained friendly and efficient to me, and loving and compassionate to the parrot. He recently suffered massive bleeding from a broken blood feather, and Dr. C. probably saved his life through her expertise and quick and knowledgeable intervention.

I boarded my parrot here last year and had a completely different experience and got a completely different story than I did this year. Last year, I was allowed to see where the birds are boarded and was told that many of the birds belonged to staff members. The reason they were secretive about it this year is because they gave my bird a cage that was far too small for him as he has a cockatoo. The best and largest cages were taken up by the staff members who bring their own birds to work during the day and have selfishly taken up “prime real estate” for themselves leaving inferior cages for birds who are boarded, who then become traumatized and suffer greatly as a result. Birds belonging to staff members that were half the size of my bird were in cages that were twice as large as my bird’s. When I voiced my concerns at boarding time to a receptionist, she yelled at me and said the other birds ‘lived there.’ Some birds do live there, but many do not, as I mentioned before. The staff members are simply behaving selfishly by taking the best for themselves. For example, last year, I was specifically told that the macaw in the large green cage belonged to the receptionist. Last year, I was told that I should bring my bird to the boarding area and retrieve him from there when it was time for him to return home. This year, they would not let me retrieve my bird, probably because I voiced my concerns. I wouldn’t be surprised if they placed him in an even smaller cage during boarding as the woman who was watching the birds who was ice cold to me could not find all his toys. The staff members are secretive, and there is no specific information on the website regarding boarding standards such as how birds are boarded appropriate to size. Their story shifts and changes based on the whims of staff members who get angry when questioned. There is an ethical boundary between running a business for customers and using it to service your own ends. If you care about your bird, I would think twice about boarding at Kensington Bird and Animal Hospital.

I found Kensington because of an emergency with my guinea pig, and they are now my primary vet. The staff and doctors there are kind and knowledgeable, something that can be hard to find when you have an exotic pet. My piggies and I are always treated well.

I simply cannot say enough good things about KBAH! Their vets and vet techs! are top notch and have taken excellent care of my precious little guinea pigs over the past 20 years. Also, I can't tell you how reassuring it is to have such caring professionals look after my little girl while I'm away. Guinea pigs are not known for enjoying changes in their routine, so it's truly amazing to say that Lulu truly enjoys her stays at "Camp KBAH!" She receives excellent care along with lots of love and I receive the cutest "pigtures" and updates from the amazing staff. She always returns home feeling happy, healthy, and cheerful, like she's been a vacation, herself! I don't know what I would do without this incredible animal hospital. Thank you all!! :

My fur babies and 2 Parrot's get treated here . They take real good care of them

I will try to keep this short but it might be hard to express how much I love Kensington Bird and Animal Hospital. I am a true believer things happen for a reason.During Covid I added 2 new puppies to our family.Well I didn’t give it a thought of needing a vet because we have been with the same Vet for 40 years. But they told me they weren’t taking new patients .What ? I have 3 senior Goldens with them for over 12 years . Well it forced me to look elsewhere and it was a total blessing. That’s how I found Kensington Bird and Animal Hospital ,they took my pups in immediately and got them up to date on everything and I transferred my other 3 to them also. Then a couple of weeks ago our beautiful boy had to be put down.They were booked solid on a Saturday morning and got us in again immediately.They all came out to help us carry the blanket with him in it. This place was so compassionate, kind, caring , and understanding .Even though they were booked ,they let us be and told us to take our time saying our painful goodbyes. I have had to say many painful goodbyes. Being dog lovers we had many heart breaks, but I can say we and our 5 dogs were treated so awesome, I will never go anywhere else.Super great place and friendly staff I highly recommend them.

Dr Mr Bloom was really great with our new rescue dog Zoey. He was very patient and gentle, as well as thorough and knowledgeable. I highly recommend this practice.