Nysc Montclair

My wife cancelled her membership here more than 45 days ago, and the club continued to charge our credit card. I called today, and the club manager says that the club has no record of cancellation. Furthermore, the club manager is rude and abrasive. Not sure why anyone would hire him for a customer service position at a fitness club... I recently cancelled my membership. The front desk employee ripped a piece of paper out of a notebook, and asked me to write down my name and telephone number. He said that this would be the "notice to cancel" - the club has no process for cancellations, in hopes that there is no formal documentation to hold them accountable. The gym is decent - it isn't overcrowded. It is relatively clean. BUT BEWARE - they will not record your membership cancellation and continue to charge you. They have no sense of customer service or satisfaction.

This club is really terrible. They have very limited group classes and much of the equipment is broken for months. The hip abduction machine has been broken since May of 2018. The gym is also very dirty. There have been no wipes to clean the machines since November 2018. If you ask about these things you will be told it's a "low budget" location, despite the fact that membership rates are rising. I agree with the rest of the reviews about them charging credit cards unlawfully. I cancelled my membership in January in-person and was told a manger would call me the next day. I had to call multiple times the next day because the front desk worker would hang up on me or transfer me to the manager's full voicemail. I finally emailed the manager James who said my cancellation was processed. I deleted my credit card information from my account so I wouldn't fall victim to their scam, yet of course I was somehow charged for another month. I followed up with James and he never responded to my inquiry about the charges and neither did Alicja from Hoboken, so I had to report the charge as fraud. I joined the Intrepid gym nearby and couldn't be happier. There are so many other options in Montclair that respect their customers and provide a positive experience.

I’ve been coming to this gym for a month now. 4-5 times a week. I have not had any complaint so far. Everything is always clean, there’s always soap, shampoo and conditioner available. The sauna is always open and available. There’s always enough room for everyone to work out. The staff is really friendly and always willing to answer any questions. I come to work out and exercise. You don’t need any type of luxury to do that. The classes are great especially the one in Tuesday’s and Thursday’s with Karen! I love her...

The club used to be really good... used to be, now it's dated and breaking down. The staff can be pretty rude and the hours suck. They close at 6 on Saturday and Sunday and 11 on Friday. They are not accommodating to their customer base at all. The water tank does not work and the water fountains are disgustingly warm. The best thing is the customers that are friendly and nice. The sauna is not bad either. Other than that, if I were you, I wouldn't waste my money.

I've been attending this gym for over three years now. I mainly go for the classes, which is the only thing that keeps me here. While the facilities are sufficient for basic workouts, there seems to be no care as to enhancing the experience here. In 'studio one' the door stop has been broken for 3 years, damaging the wood floor and no one seems to care to fix it, while I am sure it's a very simple fix! Also, while attending classes, the floor is so dirty, feet are slipping everywhere causing unsafe conditions and is distracting to anyone trying to work through the movements. All it takes is a deep clean every month to keep up on this. There has been two gum stains on the floor for lord knows how long - scrub it up, please! Not to mention, our rates have gone up, so I would expect to see some changes this coming year and not have our extra 5 dollars/month enhancing another gym's location. I haven't even discussed the lack of equipment available for the classes that have been requested by the teachers many, many times. I spoke with the employee at the front desk tonight, she says she will pass my message along to the GM, however, seeing some reviews here, I am not that confident that this gym will respond well. Not sure how much patience I have left here, considering I also attend two other gyms and my $50/month that goes NYSC could easily be used elsewhere in my life.

Has to be THE WORST experience at any gym I have ever had. I joined this gym, and cancelled it within the grace period on the 3rd day, was charged a $10 cancellation fee, never got a refund of $40 during the initial sign up, and on top of that got charged $18 for the month of january as well. I tried speaking to managers but no one in any of the locations was available, and they told me I would still get charged an additional $70 for the one time yearly fees on top of all of this. BEWARE of this place, do not trust these people and stay away from them as far as possible. Completely untrustworthy management/business.

Full review to be completed soon. Cancelled my membership end of May. Kept my mother's active. Just like a review below, someone took my name and phone number down and said he would process it. On my way out of the gym, he indicated it was already done. Sure enough, beginning of August still two charges. Called and neither membership was cancelled. Classic NYSC process. I just called and spoke to Juan. He accidentally hung up on me. We'll see if he resolves and credits my account for August. If not, drops to one star. If so, jumps to 4 stars because I actually think this gym is a great value for what you get. It's not fancy, but clean, local with great parking. Juan reached out to me. 4 stars!

I've been promised 2 free months at sign up by Sidney. I was charged every month anyway. I addressed my issue to the front desk staff and to the manager, Josh Levi, several times, and every time I was promised a refund. I've submitted my complaint online. Never heard back. It's getting ridiculous. The manager just ignores my requests. It cannot take almost 4 months to get a refund. I've canceled my membership and will NEVER go to any of nysc gyms. Their customer service is UNACCEPTABLE! Besides my issue, the gym is old, the machines need repairs, the weights are never sorted, all the equipment is from last century. KEEP AWAY!!!

UPDATE BELOW, BE AWARE OF YOUR CREDIT CARD INFO!!!! Very unprofessional, gym is always dirty or disorganized, weight are everywhere you never find what you look for. The machines miss parts, so they are not always safe or easy to use. The best part is the manager, who is never on site or better when you call and ask for him he refuse to come to the phone. For instance I had a billing issue that I wanted to resolve peacefully, they made it impossible. The started to charge me $76/mo without notice, no email no call they just charged my card. I was paying $29+tax. There wasn’t any note or communication my bill was going up, so I wanted to discuss why I got charged that much this month. I called 5 times, I left my phone # to be called back they never called me, and the manager in charge never came to the phone to pick my calls. This is very unprofessional for a gym that wants to be so fancy. Also they don’t have great group classes and not that many anyway, so you pay a monthly fee mostly to use the machine. For that amount I can go to YMCA and they have the swimming pool. Don’t even try this place DONT GUVE YOUR CREDIT CARD!!!! The hold it on file ad they continue to Charge it without your authorization even when you cancel.... I just talked to the front desk the hung up the phone on me like I was the problem!!!! DONT GO TO THIS GYM!!!!!

This gym is a dungeon. No natural light and low ceilings. It was very tough to get use to. Like most gyms, I signed up due to location. I will say that the locker rooms stay relatively clean and the huge benefit is they have a Sauna which I am a sucker for. There are enough machines to get your basic work done.