Reviews
Nice store with friendly, helpful, sales associates. A bit smaller than other William-Sonoma stores but it has a good selection of housewares - cooking, baking, blending, toasting roasting, chopping, cleaning, and mixing - it’s all there. I went in looking for Carraway pots and pans and it seems they do not carry this brand, too bad. There were other higher end brands to choose from but none of them are colorful and I prefer color. Of course Williams-Sonoma always has a delightful assortment of holiday and seasonal items and one of my favorite things about the store is there is always something new to discover. It’s not inexpensive but the quality is usually there.
Looks like a lovely store with the finest cutlery. Tried to get in store and all walkways had large floor baskets filled with items for sale like the yellow brick road, two to the left three to the right. I'm disappointed I could not make it through in my wheelchair. Now I'm certainly not a Karen however it appears the walkways were the legal 39 inch ADA wheelchair width. However with the endless baskets all over I'm sure it was more like a 29 inch width. When the short saleswoman with grey hair asked if I needed help and I explained there was no room to get around to look at the knives I wanted. She sarcastically said " well we don't have they open floor plan.
Very limited product range, very expensive, not good quality, poor service, rude people. I tried to return a weighing scale which was not even working but they didn’t take it back.
I don't know what kind of a company or store policy this location has. Terrible!!!! I bought breville mini toaster oven last week from Shrewsbury store but came here to return as it was near by. The only issue I had is the breads are not toasting as expected. I came to this location to return but they refused as it is used. I came within 30 days but as per store policy they cannot accept as it is used. I don't understand how do I know how the product is without using. I was honest telling that I used the oven but still I had to hear BS from the store manager. I called Shrewsbury store and they said I can return without any issue even if I used it. They appreciate i am being honest. I don't recommend to buy anything from this location.
Love their products. Today I went into the store to purchase their dry brine for turkey.at $17.00 a can. I waited patiently at the counter for someone to ring me up, but both associates were involved in phone calls. After the associate facing me was finished with her call she hung up and walked away. Sadly, she didn't acknowledge my presence. Shortly after the other associate finished her call, she looked my way and asked if I was being helped and rang up my purchase. I was the only customer in line - I waited nearly 5 minutes. Not great customer service when you compare it to the cost of their products.
Came into the store to do returns on my bridal shower gifts that were duplicates. I received e-merch emails all of which I could not access. Customer service has been no help and basically William Sonoma has $800 worth of gift cards that I am unable to have access to. When coming back to the store for help they said that I had to call corporate. I wonder if I will ever receive the $800 worth of gift card money that is basically stolen. I'd give a zero star review if it was an option.
Love visiting for ideas and good quality items, selection is not as varied as their web site but staff is really helpful and knowledgeable and willing to direct in right direction for speciality items.
I like this store. The cooking classes are great too. I took a pasta making class. It's a little pricey but it does have great products. There is always a small clearance section too. I like that there are occasionally free food samples it's nice to see the results of the machinery. My eye is on a vitamix. The staff is usually nice and the store is always clean.
Hi, We were at the egg decorating class and it was great. The class is suitable for ages from 8-13 which is on their site however parents are allowed to sign their younger kids up as long as they are helping their kid. I brought my 10 and 4 year old and I was helping my 4 year old. They love cooking classes. This is probably our sixth class here. We also went to few cookie baking classes and kids really enjoyed it.
Of course this store is what foodies dream of, but this particular store has something more. The staff is so friendly and helpful that I'm sure you'll go back again and again. The mall it's in is clean and worth the trip.
