Reviews
"We don't sell accident damaged cars" - words straight from the mouth of one of their sales execs TJ, yet anyone with a set of eyes can clearly see that many of the cars they're selling are accident damaged. Like why not just be honest? Err on the side of the side of caution when visiting this dealership.
Bought a car from them Feb/March 2022 it had issues they agreed to fix, overheating, took it back within 5 days. They refused to cover the costs of repairs. I paid just so I can get my car back. On the way from where they were fixing the car it broke down again. I opted to cancel the deal. They refused to give me my money back to this day 2023. Matter in court, court file was stolen before matter can be heard in court. I will never recommend them. The owner is arrogant.
Very excellent service from TJ Labuschagne, Leah Ann, Gerome and the team. Thank you guys...
What a lovely showroom with plenty of cars all in one lot. You get spoiled for choice
Great service from Leroy. Friendly welcome and most helpful. What a refreshing change from the grumpy dealers that I encountered earlier today. It's no wonder you guys sell 80 cars a month! Keep up the good work!
All was good at sales, then I paid and picked up the car. I should not have taken their word. I was very naive. It's been a week and four days and I am sitting with a R150 000 nightmare, a regret and an "you are on your own" attitude. They never call back even when they promise. You must keep following up. They are done with you anyway.
Don’t even try buying anything here. We have bought a truck on 5th of December and it has broken twice over the past few hours. RIDICULOUS SERVICE. They left us standing next to the road. IGNORE YOU COMPLETELY AFTER YOU PURCHASED
They have some good cars. Great service but did not like the rent to own concept. Repayments does not make sense when a person looking to start over has to pay more. My friend bought elsewhere. Other than that, really great service and friendly knowledgable sales team
I recently had to go back to Bryanston Executive Cars for after sales care. My gearbox had no oil and it got stuffed up. Although there is no way either myself or the dealership could foreseen the unfortunate incident, I can only commend their after sale care. The vehicle was checked thoroughly beforehand, but I suppose not everything could always be perfect when purchasing a second hand car. I did take out a warranty regrettably though as it seems like these guys are the real crooks. To this day I really don't know what I'm insured for with them. Rather take out a maintenance plan or the equivalent. Back to the dealership and I would like to thank especially Paul for his way he helped me to get the gearbox fixed. Not only did he give me constant feedback on what's happening, he went out his way to insure my bakkie was fixed properly. To Luciano and his team thanks for your after sale care. You guys I will recommend anytime. Niel
I paid a hold deposit for a vehicle on 07/05/22, and was told by the saleswoman Mandie that the car I was interested would NOT be sold while I do the finance application if I paid this deposit. I submitted all my documents when I paid this deposit to get the process started and got approved on 12/05/22. I informed BEC that I was going to do my drivers license on Monday 16/05 as this was needed to complete the deal. Without informing me, the vehicle which I paid a HOLD deposit on was sold to somebody else on the Saturday 14/05. Without even calling me to ask me to pay a higher deposit which I would have done if necessary, Bryanston Executive Cars sold the vehicle quietly on the side. Only after I went in during the week looking for the vehicle to inspect it further for damages was I informed that the car was not on the premises. I then received a WhatsApp message informing me that the vehicle was sold. I then requested Mandie on 19/05/22 to refund my deposit, to which I received no response and no funds. Further communications to her were ignored, and every time I called she was conveniently not available. Calls to her cellphone also went ignored with no response, not even just a message back to acknowledge my call. I left messages with the dealership staff that answered the landline for her to call me back, and still never heard anything. Only when I angrily called the dealer principal on Monday 23/5/22 to demand my deposit money back, threatening to bring the police to their dealership, and further demand that they destroy all of my FICA documents and information in their possession did I actually get acknowledged, but with a half-arsed response. Bryanston Executive Cars is in my opinion dishonest and does not seem to care to look after their customers. If I could rate them with zero stars I would. Taking my deposit under the guise of it “holding” the vehicle and then selling the vehicle behind my back, then sitting quietly with my money, not bothering to refund it, is utterly tantamount to fraud and should be investigated. I will be taking my business elsewhere to a dealership which I can trust, where I am taken care of properly as any client should be. As a result of this experience, I will never support Bryanston Executive Cars, nor do I encourage anyone else to either.
