Equinox spa, Cape Royal Hotel

Stayed at one of the guest rooms. Room's are nice enough, location and entrance/foyer is great. Only issue with the rooms I found was it can get a little cold in the winter, AC doesn't necessarily work all that well and the shower needs a difficult adjustment to get it to be hot without it being scalding and the water pressure is kind of mild. If these issues were fixed, wouldn't mind staying again. Probably better for summer than winter stays.

The most worst experience ever at the spa, Cold wet towels they put over you. No plan B when its loashedding we had to walk with our phones torce , we supposed to have a full body message it felt like we were just being rubbed out with body lotion that smells like clay, also no aroma in the rooms an absolutely waste of money and time i don't recommend, they also finished before our 60 minutes were over, staff is speaking to each other while they busy with you so unprofessional. I DO NOT RECOMMENED!!

Just a WARNING for people wanting to visit the so-called Casuarina SPA in the hotel. Total waste of money + false advertising!! We paid for 1 hour but only got 45 minutes. The masseuse was not experienced at all and needs serious training!! The other masseuse that was massaging my husband kept coughing and making sneezing noises. They wash your back with a warm cloth about 5 times over and over again up to the point of irritating you. This is probably too safe some physical massaging and have a longer tea break! The room is dark and not cosy at all. The floor was dirty as well. I would NOT recommend this place to anyone, and I cannot believe that the owner of the spa is IGNORING all the complaints! Is it all about money to them? People do yourself a favor and stay away!!!!!

How unfriendly, unprofessional, waste of time massage. From the first person, spa receptionist, and masseuses. Lights always on bright through the whole treatment. Masseuses on her phone during the treatment, more out the room than in. Let alone the room we had looked disgusting- broken furniture. Waste of time and money. Im shocked!

Please don't stay with any accommodation by Stay in Luxury. Their venues are disgustingly dirty and the absolute opposite of luxury. The owner is also very rude. They had black mold and dirt everywhere we looked.

I have been trying to get hold of the spa now for a week and now this is my second week . Although the spa and hotel are separate businesses it really brings down the hotels reputation and it’s meant to be 5 star . Do the employees not want to work ?If your lines are busy 24/7 all the time , surely you can respond to the multiple emails I have sent . I will be highly disappointed if casuarina wellness spa ruins my 1 year anniversary plans that I have already paid for a couple massage with them if they will not allow me to book a date ! Horrible service and I am utterly unimpressed.

For 2 months I have been trying to book with you. The hotel number never answer; get through to the receptionist all she does is transfer to the hotel after me explaining the situation of them not answering. After calling serval times the receptionist then says their lines not working. Make a provisional booking and theyention they will send confirmation. When following up on the confirmation no answer . Emailed no responses. Continue calling serval times there just no booking. There was no appolgy for them not sending the confirmation. They said they will call if there cancellation and up till today no response no feedback no solution. Bad bad bad service.

Unfortunately because this has been a rather difficult process of getting any kind of response in my complaint I have to rate the entire hotel badly. I had a terrible experience at the Casuarina Wellness Spa where they lacked in service, hygiene and did not deliver the full package I paid for. I have been to this facility a few years back and it was nothing like what I experienced this time round. I will never stay here nor use the hotels services in my life again. Absolutely shocking and disgraceful. I’ve sent a number of emails and complaints without one word from this establishment. Disgusting. Not what you would expect from such a well known establishment. Tourism community…. Stay away!

Hi there. I am writing about a recent experience I had at the Casuarina spa at the Cape Royal hotel on the 15th of November 2022. I have not yet had a chance to write this email until now but believe that it needs to be brought to the attention of the spa's management team, as well as the hotels. I bought the Moonlight couples package for my husband's birthday and was horrified at the conditions of the facilities in terms of cleanliness. When we got into the initial room where treatments were supposed to be done in, my husband noticed that there were cockroaches crawling in the bath. We alerted the therapist and she just picked them up with toilet paper and moved us to another room. Secondly, while we were getting our treatments, there was constant noise as there were renovations being done at the hotel. What was supposed to be a relaxing 3 hours was not very relaxing at all with all the intermittent banging and drilling. Third thing, when it came to the 30 min hydro tub experience, the water was so boiling hot that we took almost 20 mins out of the 30min slot to try and cool the water down. The therapist did not ask if the temperature was to our satisfaction nor did she explain how to let water out in order to add cold water. We had to get into the very hot water limb by limb and my husband actually nearly fainted when we got out not even 10 mins later as the water was just way too hot. What I expected to be a lovely experience for a special occasion left a really bad taste in my mouth and I really would not recommend this spa to anyone. I actually feel like, because I had bought a wikideals voucher, that I was not treated the way a full-paying patron would have been treated, had they paid R4000 for this package, and if I had paid R4000 for this package, I would have demanded my money back. Please ensure that you put measures in place to avoid this from happening to other patrons of your spa. Regards Tarren-Lee Mackay

Unacceptable customer service. Reception refuses to assist getting in contact with the General Manager, Gave me the security instead and refuses to assist in speaking to management about a grievance- AVOID