Reviews
I only have good things to say about the hotel and the staff members. We checked in Sunday the 23rd of October and received 5 star treatment from the reception area. Our room was well equipped and comfortable for all of us. As a family we received so many recommendations of what to do that will accommodate our 4 year old son, the waiters in the dining area are so friendly and professional with every guest they see, Our stay was blissful and my family and I really enjoyed it . Thank you everyone for the great hospitality! We will definitely visit again.
This was my third time staying at Pepperclub. It truly is one of the best hotels in Cape Town. The rooms are spacious, clean and comfy. The views are amazing. The facilities are exceptional and the staff go out of their way to make sure your stay is phenomenal. I’ve been to many hotels around Cape Town and can definitely say that Pepperclub is the one I always come back to.
Good hotel with nice large rooms and clean modern restaurant and café. I was quite disjointed with the steak. I ordered just a basic beef steak one evening and the next evening thought I would go with the fillet steak. It was over twice the price and no difference to the basic beef steak. Definitely not fillet. I queried with the chef but he wasn't backing down. A few nights later I had a fillet steak elsewhere which confirmed I was right. A shame as a good hotel in a good area but the food not as promised.
We stayed at this great hotel for one night just to get away one last time before the arrival of our first baby. The whole experience was phenomenal and the service was perfect. It made us feel like tourists in our own city! Highly recommended.Rooms: 5/5
This has to be one of the most beautiful hotels in Cape Town. The location staff rooms are definitely award winners. And the view of Table Mountain is simply breathtaking! I would highly recommend to anyone looking for an unforgettable experience.Rooms: 5/5
Large rooms which have good facilities including a sink and toaster. Good areas to sit. Good showers in large bathroom. Helpful staff. Lovely breakfasts!Rooms: 5/5
Not a 5 star hotel. 1 Breakfast is poor and inconsistent service. Half of the time you need to be proactive to receive a breakfast menu and to order. One day a man next to me had to ask for coffee three times before receiving it which made me chuckle. I had to order breakfast twice one day to receive it. Not a stress you need or want especially when you’re on holiday. 2 Cleaners tidy rooms twice a day but don’t CLEAN them. After climbing Table Mountain at the start of my 2 week trip I left a dirty toe mark in the bath which I used once and noticed it was still not cleaned when I checked out the room. 3 At one point the cleaner took one bath towel of two so me and my partner had to share a towel. 4 Pictures make it look like there is a bar at the top by the pool which is the main reason we booked this place but that’s not the case. There’s a small pool by the spa. 5 Only 2 lifts which you have to mandatorily use cards to function and often it doesn’t recognise your card first time. 6 Shuttle bus service is not reliably on schedule. Staff are definitely friendly but inattentive. Clearly a hotel which hasn’t been invested in for many years. I would say it’s either a 3 or 4 star hotel and definitely not a 5 star.
Do not stay in this hotel if you can, especially when you are business traveller. I had serious issue with the hotel laundry service, which was handled by its appointed 3rd party laundry company. My new pant was discoloured massively after so called dry cleaning treatment. The hotel front office and house keeping staffs have verified the poor treatment. However, the arrogant duty manager insisted everything was correct, despite the pant has lost its origin color significantly. Every normal person, who is familiar with laundry would recognise the pant has been treated in a rough washing condition; incl. improper ironing. However, the duty manager insisted nothing was wrong based on camera footage, instead of looking at the outcome of the laundry results. He defended his position, was afraid of paying any compensation. The worst part was, prior the rejection, hotel staffs have been asking what would be the value of compensation. The next day, everything changed. So much to attitude, character and integrity of the management.
The staff are very friendly and very helpful. You are always greeted on entering the premises. The bar area downstairs is very comfortable with a relaxing atmosphere. Food served here is well presented and tastes like magic. Definitely worth a try
My first impression of this hotel was, “Wow! That's the best hotel I've ever stayed!”. Nice room, breathtaking view, friendly stuff. Even night noise because of the clubs around couldn't ruin my stay. Everything changed when I started packing my things on my last night there and found out that my tablet was gone. It was in the safe but disappeared. Firstly, I thought I misplaced it and looked everywhere: all my bags, under the bed, in the oven, EVERYWHERE. But it was gone. Thereafter, my roommate decided to count money she had in the safe as well. As you can guess, some amount was gone as well. We realized we were robbed. We went straight to the reception but all we could get from the stuff was a lot of “sorry”, “it never happened before” and a tale about some security guy who would come tomorrow, conduct an investigation and e-mail us. Sure, e-mail would fix everything. Getting ahead, we didn't receive even that e-mail. Our tour guide adviced us to call the police. So, we opened the case with the police as well. Fun fact: the police told us such cases constantly happen and not to trust the hotel with their “never happened before”. Next day we had to leave for the next location. I got a call from the security guy named Clint who asked all the same question receptionists and police did and told me again about the e-mail he would send me after the investigation. The week has passed and no e-mail, no nothing. We came back to Cape Town and decided to go to the hotel to find out what's the news. We talked to the manager Chris if I remember a name correctly who told us that they conducted an investigation and asked our cleaning lady during the polygraph examination if she robbed us. She said no, so the case is closed, they did everything they could. Well, thank you for nothing. Our tour guide who went with me asked if any compensation is possible. Manager said that he would find out and give us a call. When he called, there was no “sorry” any more. He said that they're not responsible for the stolen things and are not even sure anything was stolen. Sure, I travelled through 2 continents just to pretend I was robbed and have an argument with a hotel during my long-awaited holiday. Same goes for my roommate. To sum up, I would advise this hotel as an employer: you can do whatever you want, even steal from people, and the hotel will protect you. Even blame their clients. But if you want to have a great holiday or just a peaceful stay, please avoid this place at all means.
