Reviews
We recently held a big event at The Fire and Ice Hotel. It is a very beautiful hotel with some beautiful finishings that really helped with giving our function that extra special look. Things I always notice automatically without meaning are cleanliness and the way the venue, hotel, or facilities are maintained . Everything was around us , pleasantly in such good condition. Carpets were clean, and the big screen we needed for presentations was in perfect working order. The staff were on their toes and looked after the tables in the most committed way. It really made the evening pleasant. Food & drinks: The food was absolutely exquisite. Very tasty, well presented, and once again, the staff were on point to make sure that everyone had what they needed.
Had supper and comedy show. Food is good. Friendly staff. Relaxed vibe. However as friendly as our waiter was, service was slow, cocktails came before the coffee that our friend ordered, waiter could barely understand what we asked for and we couldn't understand him too well, but in fairness the order did arrive correctly. Had the spicy tiger salad. The smoked cheese was omitted, we had to ask for it. Lamb burger was delicious though, best lamb burger I have had. Tender, arrived medium, spicy. Cheesy cheese burger was also good Sliders nice expected abit more from them. Cocktails awesome.
Highly recommend the hotel. The staff is extraordinarily friendly and helpful, were happy to assist with special requests. The location is good as well, central and in a quiet side street. The food in the restaurant was good as well. Will definitely come back when I visit Cape Town again.Rooms: 5/5
Stopping here for a quick milkshake almost feels necessary when in Cape Town. The bar is very nice and decor is stunning. Fantastic spot to watch live sport on the TV’s and feels quiet enough that meetings and conversations are still possible without feeling too formal. Definitely recommend the visit if you are in the area.
The hotel is conveniently situated close to many restaurants etc. Rooms were clean, exceptional service from staff including the doorman. Alex was extremely friendly and professional. Thank you for making my birthday extra special!
This place is always a lekka vibe no matter what. Their milkshakes is delicious. This time round we went to the spa and shoo was that a treat. Best nap time I had in a while...can't wait to spend time with kids here they will love it
I only slept over for one night. Service was very good and personnel was very friendly. Had an awesome buffet dinner on Wednesday evening at a very good price, which is highly recommended.Rooms: 4/5
I spent 4 nights at Ice & Fire on business, nice location, waterfront was in walking distance. Rooms were clean, and spacious, had to request an iron and ironing board. Bar is super friendly, a special mention for George and Owen on their customer service, would recommend the ice cream cocktails. Only issue I had was that at check out my company credit cards pre authorisation amount was taken, then the additional amount, instead of 1 transaction. This resulted in the card being blocked as flagged for fraud, luckily I had my personal card.
We had supper...the buffet... the hotel had changed since our last visit. Much more spacious yet more intimate with cozy seating.. the table for games and sport..Great idea !!!Service: 4/5
Overall lovely stay, friendly staff no hassle book in, room service, only the bar service was a not so great, we waited to be served but were ignored so we chose to leave for drinks somewhere else.Rooms: 5/5
