The Bus Stop!

Service excellent from the crew working there. Toilet facilities at Intercape station was locked for staff used only, passengers need to us the facilities outside which is not in a good state, dark and dangerous. Wifi not working.

The place seems good but the way it looks makes you not guarantee your safety, especially if you are to take night buses, it's not that clean

I only travel with intercape and their service is great but the bus station itself is pretty run down and not that clean. Just be aware of the taxi owners that don't let ubers/bolts come through the gates to the parking. You have to walk further to them outside the gates.

I believe that overland bus travel in SA is now classed under 'adventure tourism' Not much security visible, so pretty scary... No signs for directions where to go, some bus operators don't even have offices in the building... Feels like typical government efficiency and professionalIsm... Do not book and travel by bus unless absolutely necessary...

Durban bus Station has a lot of traffic through here and I think making an effort to keep it constantly clean and it being a Hub deserves an upgrade or refurbish. It's smelly Looks doggy Feels shaddy But your actually safe, the meter taxi guys are like the guardians of the passengers coming off buses. The toilets - rather hold yourself until you arrive where you are going. It's always messy ALWAYS One place you want to arrive and leave as soon as you land. Intercape Eldo Intercity Kalamazoo Have offices here they close when the last bus leaves during covid. The taxi /Uber drivers are helpful and fast.

I was 45 minutes early. After 45 minutes the bus was 15 minutes late. There is no signs for what busses will stop where so when the bus arrived it stopped behind the station not in front and therefore I missed my bus. Which in my opinion is unfortunate but acceptable. I went to Eldo Coach offices for help as I was instructed to do so by the call centre I phoned. I was met with a lady that was calling someone on her personal phone and did not want to help me even tho I was frantically and desperately asking her to call the bus back or even tell me where the next stop is so I can try and catch it there. She muted the call and shouted "The bus is gone" as if I did not already know that. She then returned back to her call and laughed about what I assume my situation was about. Besides the awful service inside, the outside smells of urine and there is some homeless people walking around. I would not say that it's a very safe place to be.

No complaints..but we need more neat toilets with 24 hrs service

Had very poor service with Eldo Coaches. Bus supposed to have departed at 10 am did not arrive by 1am. Resulting in me having to cancel my trip. Place is very dirty and smells of urine. Id advise any bus commuter to insist on busses departing from Tropicana Hotel.

It was nice. I’d like to find silo tape and bag wrappers next time. Even people to help with carrying bags would be a plus for me. We also need more waiting chairs.

Unfortunately, i had missed my bus due to unforseen circumstances. When i went to the lady at the Intercape counter to find out if the bus may have delayed or if I had missed the bus so i can find another alternative. i was met with a rude lady at the counter who responded rudely with unnecessary side comments.