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Virgin Active the Sanctuary

  1. Somerset West
  2. Western Cape Gym

Reviews, get directions and information for Virgin Active the Sanctuary

Virgin Active the Sanctuary
"Virgin Active Gym The Sanctuary is an affordable, world-class gym that is on a mission to enrich people's lives through activeness. Let's keep the momentum going with a variety of our exciting live online workouts and tutorials on our Facebook & Instagram pages, these sessions include Fit Fusion, Grid Training, Boxing, Yoga, Pilates, HIIT classes as well as a mixture of different body workouts. Be sure to check it out!"
Address: R44 & De Beers Avenue, Somerset West
City: Somerset West
Street Number: R44 & De Beers Avenue
categories: gym/physical fitness center, sports club



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Reviews
Been PTing with Patrick @ Virgin Active Sanctuary since February. He's always got your back, turning up on time, with a killer routine ready to go. Keeps things fresh so you're not stuck doing the same old lifts. He's got the kind of energy that gets you through that last rep. Keeps the vibe upbeat and makes the grind more bearable. Even on those sluggish days, he knows how to get you fired up and back on track. Solid guy, knows his stuff, and makes sure you're getting your money's worth. Hats off to Patrick at Virgin Active, definitely the guy you want in your corner at the gym!
Joined the gym a few months ago, Virgin had a special where the first 3 months is for free. We my partner and I have been charged for every single month including an increase that happened after Karlin told us there will not be one. I have been waiting for my refund since February it is now almost June still no refund, Karlin doesn't respond or answer calls. Always excuses. I have canceled our membership beginning of May due to this and STILL no confirmation of our cancelation, she said she will get back to us over 3 weeks ago. Been following up multiple times but nothing. As part of this deal we were supposed to get a trainer, applied twice for one where no one contacted us. Seriously don't waste your time with this gym.
I have a big problem. I prepaid my premiums in Somerset West in full, then 4 months ago I was charged again which I immediately complained about. To this day and after asking several times, I still have not gotten my money back. Karlin on site has been putting me off for months. That shouldn't happen in such a large company. Please transfer my money back to me.
Karlin is keen to sign you up but as soon as you have any issues she stops speaking with you, even the club manager just stops all comms, Don't join this gym and especially deal with Karlin
I had the absolute pleasure of working with Karlin Davids, in setting up everything from my contract to getting signed, she is probably the best sales consultant I have worked with in a very long time, Virgin Active Somerset West please take note of her she was excellent!!!
Absolutely loved the facilities. I spent the day at The Sanctuary branch and was very impressed by the variety of equipment, spaciousness of the gym, and helpfulness of the staff and other gym members.
Between Karlin and Leigh the Manager at the Gym they cannot resolve a R200 debit order deduction mistake. Unbelievable. Leigh just does not respond.
The gym experience itself is pleasant but the staff is not helpful. I have been struggling for weeks- unsuccessfully, to have the correct ID put on my profile. It had been put into the system incorrectly and if I forget my card at the odd time, I’m told that I’m not a member at the gym. Then I struggle to be allowed in- even I have been going at least twice a week for the past many months. I was eventually allowed in but after trying two weeks in a row to get them to change it, it had still not been done. I even called their head office to fix the issue. They promised me that I would get a call from the manager to follow up. It never happened.
Has all that you need for a great workout. Not the biggest gym, but sufficient. They do need to work on class control. If there is a booking option, yet they practically work on first come first serve then it’s gonna create problems. Which it has in the form of overcrowded classes or loosing your booked spot to someone who didn’t book.
Gym is always clean and tidy. Equipment is new and staff are friendly and helpful. Reconmend grid class and spin class with Neline Dippenaar.
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