Wings Travel Management

Do NOT buy your plane ticket with Travelwings!! I had to book a new flight with them and they said the refund on the original would take 4 weeks. My refund is now 8 weeks late, with the company never bothering to ask me for my banking details, which they initially said was the reason for the delay despite the cancellation email stating the refund would automatically go to the same card used for the booking. Nevertheless, I chased them up to provide my banking details. But now they are saying the refund is delayed because they haven’t received the money from the airline?! They NEVER update me on progress, I constantly have to email and it’s now their 6th response telling me to simply be patient and wait for them to get back to me - but they simply never do. An air ticket is hardly a small expense and I have now been out of pocket for this large amount of money that I had budgeted to long since have been back in my account. Appalling service, and I have had much better experiences with other air ticket booking sites. 10/10 DO NOT RECOMMEND.

It takes over 3 months and 23 phone calls to pay a supplier. This is not the way business is done Wings Travel Management!!