A-2-Z Diesel Performance Solutions

I had A-2-Z diesel rebuild an Allison 1000 transmission, I paid roughly $6000. Right off the bat something didn't seem right, it seemed to shuffle shift and the temperature was higher than normal. I called about 15 minutes after leaving the shop to express my concerns and was told the transmission needed time to learn my driving style. I called a few more times over the next few weeks continuing to express concerns and was told the same thing over and over. At approximately 1500 miles the truck had to be towed to Phoenix to the shop because it leaked nearly 4 quarts of transmission fluid all over my driveway (which is now ruined). I got my truck back once again and the same issues continued, high transmission temps and shifting problems. My truck didn't even make it 4000 miles before the transmission completely failed. I was driving through town, parked and then couldn't get the truck to go forward or in reverse. I called A2Z and was told the truck was 1 month out of warranty so they wouldn't do anything about it. I was told I could figure out how to get the truck back to the shop and I could paid to have it rebuilt again. I have spent $12,000 in 13 months on a transmission (it was rebuilt by a different shop the 2nd time around).I am very dissatisfied with the customer service and quality of work I received from A2Z. I would not recommend A2Z unless you want to throw money away and just have it redone later.
1 9 years ago (22-11-2017)

Where to begin.. I have a 2005 Ram 2500 compound turbos full exhaust etc... the truck used to have very little turbo lag and as of recent the amount of lag has increased. I had initially taken my truck to another shop, they had diagnosed my problem and were trying to sell me new injectors. They had insisted that that was my problem. Injectors are a $4000-$5000 job. I always believe in seeking second opinions so on referral of a friend i gave A2Z a call and spoke with Ben. Before ever meeting me he took the time to listen to my problem and educate me to to possible scenarios. After getting off the phone with him i decided to give him a shot and let him take a look at the truck. Dropped the truck off at 8:30 and by noon he had called probably about 2 or 3 times just to keep me updated and continue to educate me as to what was going on. I really appreciate that! So many shops you go to it takes them forever to get to your vehicle and the communication is usually mediocre at best. Not this place. They're on the ball!! After a thorough diagnostic process he figured out what was wrong. My aftermarket tuning computer had crapped out, I had a bad pressure relief valve and multiple leaks on my small turbo. Got it all taken care of for a fraction of the price quoted to me for the injectors and now the truck runs great!! I'll end up changing out the injectors anyway just for the added performance but my days of shopping around are over. I'll be doing all my business from here on out with Ben and A2Z!!
5 11 years ago (08-04-2016)