A & R Medical Supply

I could only give 1 star if the had a negative plus that's what I would give. This company is a joke so unprofessional. I placed a online order and never received the order getting a refund has been the worst experience. I asked if I could pick up the item they didn't have in stock .I kept getting run around order was place April 10,2018. As of today May 4,2018 no item nor a refund as of yet when you call you get answers like. I watched the mailman carry it out the door, so can I get a tracking number ? Answer were getting ready to close I will call you tomorrow no call yet so after 2 weeks of excuses I ask for management and the girl on the other end of the call laughed. Before I got hung up on call back got transferred 4 times before I got to speak to a so called management who did not resolved my issue and who didn't know how to give a refund her answer was let me call you back we have several ways of refunding and I need to research . I still have not received a call back. And now when I call everyone is in a meeting. So I gave up and filed a dispute with pay pal, and better business bureau . I beg everyone else if it's life or death equipment that you need please please please don't deal with this company. I'm just trying to get a plastic bucket. And I'm already ready to scream
1 9 years ago (04-05-2018)

I went there with my father and Jessica went well beyond the call of duty and helped us find just what we needed. She showed patience, understanding and kindness. Thanks for a great experience and for helping my father !
5 9 years ago (15-05-2018)

I forgot my CPAP mask traveling, and was bracing myself to shell out $110 for one. Not only were the people here extremely friendly, but they figured out a way they could give me one they couldn't resell for $0.00! Thank you so much for helping me out, definitely recommend.
5 9 years ago (23-03-2018)

I live 45 minuets away so I called to verify that they had what I needed and took my insurance. Both were yes answers. I get a ride there and was not helped for at least 15 minutes. I even asked if I was in the right place to be helped since all the workers were ignoring me. As soon as the lady calls me up she says they do not accept my insurance. Waste of time, rude, and they give out false information. Store didn't look very clean either.
1 9 years ago (16-02-2018)

Do not use A&R medical supply. I highly recommend to take your business else where. A&R is very unethical and unprofessional. Patients please check your insurance coverage before dealing with them. They will lie and try to have you pay out of pocket for certain expenses to make more money. Example, rollator insurances cover these especially Medicare, as a previous employee they implied a new rule beginning of February which is to bill Medicare for the rollator and up-charge the patient and have them pay $140 out of pocket the only walker they will give you for Medicare is a standard if you want a rollator they up charge you. Don’t let them fool you. By the way they sell rollators out of pocket for $120. Ridiculous trying to make money off patients that most likely have a fixed income is disgusting. Hope it’s changed in the last month. They will lie and say your insurance doesn’t cover items because they don’t get paid as much so please call your insurance prior to believing their lies. I expressed how unethical I thought this was. I highly recommend using HME specialists or Major Medical first before dealing with A&R.
1 9 years ago (09-03-2018)