Advance Auto Parts

Shawn one of the technical guys there was simply amazing! He took the time to explain me what was possibly wrong with my cylinder misfiring OBD alert, told me what components I would need to fix it and where they went on the engine. Its second to none in customer experience!
5 7 years ago (04-06-2018)

This store has the worst customer service. Every time I go to this store, 443 New Park Ave., the people working there have an attitude or don't want to do their job. I had to return a water pump because the threading for the inlet tube wasn't done correctly from the factory. I brought in the old water pump, with the inlet tube, to show the tube would not thread in properly to the new pump. They first tried selling me a new tube, which wasn't the problem, it still threads into the old pump correctly, not buying anything I don't need. Then, one guy says any other they had would probably be the same, without checking anything. Then, the guy at the register tries saying they don't have any other water pump to sell me, without even checking the computer. One can easily find they have the part, and others, at this store online, because that's what I did before going there, their website works that way, you pick the store and it tells you if they have it in stock or if it's at a different location, they had it in stock there. This is the worst store, if you need something save yourself the hassle, go somewhere else.
1 8 years ago (04-12-2017)

The gentleman at the counter was very helpful. He not only told me the proper items to purchase for my car, but showed me where to find the different brands of each item. I appreciated that because I had never been in that store before.
5 8 years ago (14-11-2017)

Got what I needed correct part first time A+
5 7 years ago (10-05-2018)

Went in explained an issue i was having with a check engine light that stays on, he came out plugged a device into the vehicle next to the fuse box. Removed the device after it displayed a number the employee went back inside the store typed the code into the computer and handed me a print out of the problem and the price of the item needed that cost only $22.00!! Problem fixed Great experience!!
5 8 years ago (13-12-2017)