Reviews
Had an untimely flat and called ARS to come change my tire. They responded within 30minutes. The repairman, Gil , was excellent and made my afternoon more relaxing by leading me to a tire repair shop for further assistance. I highly recommend them and hope if you call you have Gil respond.
5
7 years ago (02-06-2018)
Outstanding! I was worried about getting to work late after getting my truck towed to my mechanic after I called AAA, but ARS got me to my mechanic with enough time for me to get to work. Also, the driver was so friendly, yet professional. Great outfit.
5
7 years ago (11-05-2018)
Estimates on when they would be there were way off. When I first called they said they would be there in 30 minutes. After an hour I called and they said they would be there in 30 minutes. After another 30 minutes, they called me and said they would be there in 10 minutes. They finally came about 20 minutes later.
Long story short, they said it would take 30 minutes to get there and it ended up taking them almost two and a half hours. I don't have a problem with them taking 2.5 hours to get there (I understand them being busy/trucks already on routes) but we would have changed our plans if we knew it was going to take 2.5 hours and not 30 minutes that they originally told me. I think they purposely kept telling us it would only be 30 minutes so we wouldn't call another towing company.
I would give 1 star based on that. But the driver was very friendly and helpful.
2
8 years ago (14-09-2017)
Recently I needed a tow. So, I called AAA and they dispatched a towing service to my location. Which at the time was a theater that was 117 miles from my mechanic. After a reasonable wait, ARS showed up, and things immediately began to improve. The driver's name was Chris, and from the get go his demeanor and professionalism made a frustrating situation much better. As an experienced driver for FedEx for many years, I knew right away this young man was a pro. He had me hooked up and secure in just a few minutes and we were on our way. During our trip, we had conversations covering many topics. Life, family, travel, and numerous other topics. Not once during our trip did Chris ever forget about safety!!! I normally do not like riding shotgun, but Chris gave me absolutely nothing to worry about. Rambling somewhat I know, but I want to make clear to ARS and anyone thinking of using them that this man is an asset to the company!!! Chris, you know who you are. Well done!!
5
8 years ago (03-10-2017)
I needed to tow my car for some repairs today so called ARS. Within 30 minutes, my car was on a shiny flatbed truck headed to my dealer's shop. The truck operator, Tony L, was courteous, knowledgeable, and easy to work with. It's so great to know that professional towing help is just a phone call away!
5
8 years ago (21-06-2017)