Frankford Towing

I only gave them one star because I don't have the option of leaving zero stars. Worst tow company ever. I had an accident and the guy who towed said that I would only owe $160 for it to be towed there. When I went to retrieve my vehicle I ended up paying $280 because they tacked on fees. The guy also lied and said the vehicle would be able to be fixed there Which they couldn't. Smh. Ridiculous. Avoid at all costs.
1 7 years ago (26-05-2018)

Worst experience ever... I had an accident out Dundalk and the police had my car towed to the city yard. When I got to the city yard, they said that the lot was full so they had Frankford Towing come to pick up my vehicle. I called Frankford Towing and I was told that I would have to pay the Tow fee of 204 dollars to retrieve my belongings. When I got to Frankford Towing, I explained to the Manager that the city lot would allow me to retrieve my belongings out of my vehicle for free and since the police hired them to move my vehicle, that they should be liable for the tow fee. The manager became very loud, rude, and nasty and yelled that I would have to get a letter from my insurance company stating that they would pay for the tow charge in order for me to get my belongings. I asked to see a policy , a contract, rules, or law stating that but she was unable to provide any documentation. The more the Manager talked, the more I realized that she was trying to extort Money out of me. I told her that I was getting my belongings out of my car on my own. She became irate, She yelled at my father ," OH YOU THINK I'M SUPPOSE TO BE SCARED OF YOU BECAUSE YOU LOOK ALL BIG AND BAD".... however we ignored her and I continued to walk to my vehicle to retrieve my belongings. The manager then yelled to me "SIR! DO NOT TOUCH THAT VEHICLE, THAT IS NOT YOUR PROPERTY" 😂 .The manager then walked behind me as I was at my vehicle and said " Your Black a** is just a deadbeat who probably doesn't have insurance" then she continued to insult and yell as I retrieved my belongings out of my vehicle. She didn't call the police though 🤔. And I knew then that they are just con artists trying to extort hardworking citizens out of their funds. She (the manager)tried her best to provoke me. It seemed like she tried to push my buttons so she could call the police and play the victim however that did not work. This encounter ended with me retrieving my belongings, the Manager still standing there yelling insults, and me driving away. Trust me, this place is a joke and a rip off. And her "Black a** is a deadbeat" comment makes them sound racist as well. I will be contacting the Better Business Bureau in order to start an investigation. So if you have to retrieve your belongings out of your vehicle from this place... just do it . DO NOT LET THEM EXTORT YOU. People will only get away with what you allow them too.
1 8 years ago (14-01-2018)

Had a terrible single car accident that totalled my Toyota very early on a Sunday morning. I was by myself a couple hours away from home and completely lost. Mark was the tow truck driver who pick me up it took me back to the shop where they towed my car. The gentlemen that work there we're very compassionate and funny and really made me feel better about a horrible situation I found myself in. If you're a Baltimore and you need a tow truck I would definitely call this company!
5 7 years ago (05-03-2018)

They stated to me that i can not retrieve my items from my car until they speak with my insurance company which is absurd ! Being that i am the victim of my situation i am definitely displeased with the customer service that i have received. The gentleman lied and said that there is not anyone available to help me which i knew was fabricated because i hear him laughing with others in the background. I will never recommend this company!
1 7 years ago (10-02-2018)

Low life tow company that steals from the cars they tow. AVOID AT ALL COSTS!
1 7 years ago (20-05-2018)